KC
Kagiso C
1 reviews | Active since Jul 2024
08 Jan 2025, 07:14
Very ****ty Company with *********** staff
I cancelled my services last year and my account was sitting on R499, now I get emails that I owe them R4090, this is unacceptable, Metro Fibre is very ***********. All they do is send automated responses back to us but no one bothers to action our requests
I will not pay that money, I don't owe metro fibre anything
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MetroFibre Networx's replyOfficial
08 Jan 2025, 09:39Dear Kagiso
We sincerely apologise for the delay in assistance and the inconvenience this situation has caused you. Your query has been escalated to our Finance team, who are treating it as a priority. They will investigate the matter thoroughly and contact you shortly to assist in resolving this issue.
We appreciate your patience and understanding as we work to address your concerns. Should you have any additional details to share, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the delay in assistance and the inconvenience this situation has caused you. Your query has been escalated to our Finance team, who are treating it as a priority. They will investigate the matter thoroughly and contact you shortly to assist in resolving this issue.
We appreciate your patience and understanding as we work to address your concerns. Should you have any additional details to share, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Jan 2025, 09:39
Official
Dear Kagiso
We sincerely apologise for the delay in assistance and the inconvenience this situation has caused you. Your query has been escalated to our Finance team, who are treating it as a priority. They will investigate the matter thoroughly and contact you shortly to assist in resolving this issue.
We appreciate your patience and understanding as we work to address your concerns. Should you have any additional details to share, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the delay in assistance and the inconvenience this situation has caused you. Your query has been escalated to our Finance team, who are treating it as a priority. They will investigate the matter thoroughly and contact you shortly to assist in resolving this issue.
We appreciate your patience and understanding as we work to address your concerns. Should you have any additional details to share, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations