EG
Edgar G
1 reviews | Active since Aug 2015
25 Apr 2025, 18:57
Very slow service
My first dealings with Metro Fibre after being with their competitors for years. Not going well, I ordered a fibre line via Vodacom and Metro is the line owner. The technician arrived the next day to install the one box, but the line is not active. Been waiting for days now for them to activate the service, I contacted them on WhatsApp and they promised to prioritize it... Nothing
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
25 Apr 2025, 19:23Dear Edgar
Thank you for bringing this to our attention. We sincerely apologise for the delay you've experienced.
We have urgently requested our Maintenance department to contact you directly and arrange an appointment, as there appears to be an issue on the line that requires their attention.
Please rest assured that we are treating your query as a priority and will keep you updated on the progress until it is fully resolved.
We appreciate your patience and understanding, and we’re committed to ensuring your service is up and running as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We sincerely apologise for the delay you've experienced.
We have urgently requested our Maintenance department to contact you directly and arrange an appointment, as there appears to be an issue on the line that requires their attention.
Please rest assured that we are treating your query as a priority and will keep you updated on the progress until it is fully resolved.
We appreciate your patience and understanding, and we’re committed to ensuring your service is up and running as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Apr 2025, 19:23
Official
Dear Edgar
Thank you for bringing this to our attention. We sincerely apologise for the delay you've experienced.
We have urgently requested our Maintenance department to contact you directly and arrange an appointment, as there appears to be an issue on the line that requires their attention.
Please rest assured that we are treating your query as a priority and will keep you updated on the progress until it is fully resolved.
We appreciate your patience and understanding, and we’re committed to ensuring your service is up and running as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We sincerely apologise for the delay you've experienced.
We have urgently requested our Maintenance department to contact you directly and arrange an appointment, as there appears to be an issue on the line that requires their attention.
Please rest assured that we are treating your query as a priority and will keep you updated on the progress until it is fully resolved.
We appreciate your patience and understanding, and we’re committed to ensuring your service is up and running as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
EG
Edgar G's updateReviewer Update
27 Apr 2025, 10:51Still nothing,
Wow if this is the way you treat new customers I would hate to see how you treat existing ones
Being a weekend should be no excuse, your technicians should be on duty
Wow if this is the way you treat new customers I would hate to see how you treat existing ones
Being a weekend should be no excuse, your technicians should be on duty
EG
Edgar G's update27 Apr 2025, 10:51
Reviewer Update
Still nothing,
Wow if this is the way you treat new customers I would hate to see how you treat existing ones
Being a weekend should be no excuse, your technicians should be on duty
Wow if this is the way you treat new customers I would hate to see how you treat existing ones
Being a weekend should be no excuse, your technicians should be on duty
MetroFibre Networx's replyOfficial
27 Apr 2025, 11:03Thank you for your email. We understand your frustration and sincerely apologize for the inconvenience caused. Please note that we are currently checking on your query with the relevant team, and we will provide you with feedback as soon as possible. We appreciate your patience and are doing our best to resolve this matter for you promptly.
MetroFibre Networx's reply27 Apr 2025, 11:03
Official
Thank you for your email. We understand your frustration and sincerely apologize for the inconvenience caused. Please note that we are currently checking on your query with the relevant team, and we will provide you with feedback as soon as possible. We appreciate your patience and are doing our best to resolve this matter for you promptly.
EG
Edgar G's updateReviewer Update
27 Apr 2025, 11:37You have been checking for days..... if you are afraid to call them give me their number....
EG
Edgar G's update27 Apr 2025, 11:37
Reviewer Update
You have been checking for days..... if you are afraid to call them give me their number....
MetroFibre Networx's replyOfficial
29 Apr 2025, 09:08Dear Edgar,
Thank you for your continued engagement.
We have escalated your order with the contractor and requested that they contact you directly and urgently to schedule an appointment. An update will be provided as soon as we receive feedback from their team.
We appreciate your patience and will continue to monitor the matter closely.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement.
We have escalated your order with the contractor and requested that they contact you directly and urgently to schedule an appointment. An update will be provided as soon as we receive feedback from their team.
We appreciate your patience and will continue to monitor the matter closely.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Apr 2025, 09:08
Official
Dear Edgar,
Thank you for your continued engagement.
We have escalated your order with the contractor and requested that they contact you directly and urgently to schedule an appointment. An update will be provided as soon as we receive feedback from their team.
We appreciate your patience and will continue to monitor the matter closely.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement.
We have escalated your order with the contractor and requested that they contact you directly and urgently to schedule an appointment. An update will be provided as soon as we receive feedback from their team.
We appreciate your patience and will continue to monitor the matter closely.
Best regards,
Marilize
MetroFibre Complaints & Escalations