ID
Ingrid D
1 reviews | Active since Jan 2012
05 Jun 2019, 15:06
Very poor turn around to fix fibre line that is down
My ISP is Cell C. I logged a call with them 4 June, they established issue was with Metrofibre. You apparently take 3 DAYS to fix an issue, this is unacceptable!!! Ingrid David Cell C ***
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MetroFibre Networx's replyOfficial
05 Jun 2019, 16:36Good day Ingrid,
Thank you for your message. We shall follow up on your matter and revert to you ISP as soon as possible.
Please note that when you notify your ISP of an issue they should log a ticket with us as soon as possible to ensure that we can assist you.
We shall always attempt to resotre any service impairments as quickly as possible and thank you for you patience.
Kind regards,
MetroFibre Team
Thank you for your message. We shall follow up on your matter and revert to you ISP as soon as possible.
Please note that when you notify your ISP of an issue they should log a ticket with us as soon as possible to ensure that we can assist you.
We shall always attempt to resotre any service impairments as quickly as possible and thank you for you patience.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply05 Jun 2019, 16:36
Official
Good day Ingrid,
Thank you for your message. We shall follow up on your matter and revert to you ISP as soon as possible.
Please note that when you notify your ISP of an issue they should log a ticket with us as soon as possible to ensure that we can assist you.
We shall always attempt to resotre any service impairments as quickly as possible and thank you for you patience.
Kind regards,
MetroFibre Team
Thank you for your message. We shall follow up on your matter and revert to you ISP as soon as possible.
Please note that when you notify your ISP of an issue they should log a ticket with us as soon as possible to ensure that we can assist you.
We shall always attempt to resotre any service impairments as quickly as possible and thank you for you patience.
Kind regards,
MetroFibre Team