Very Poor service !!!!! No customer service !

I am absolutely disappointed in Metrofibre. I have recently moved at the beginning of this month. I called Metrofibre on the 08/06/2023 and informed them of this and filled out the relevant forms for change of address. I even called them last week Monday to check if all was ok, and was told all I need to do is plug in my device in my address and call or whatsapp them and I would be connected and i did so. And then all the troubled started . I have called them several times and wasted my data . And have been told different stories(lies). All agents i have spoken to were emailing relevant departments and have been promising that they would call me back. Not one did. I have been debited and recieved no service from my wifi and customer consultants . Customer service is pathetic, is there no follow-up system? Is customer satisfaction not important? Do your customers ,matter?