sB
sinazo B
1 reviews | Active since Nov 2016
09 Feb 2026, 16:07
Very poor service
Very poor customer service, very cheeky agents and reception. You will need to drive to their offices to get any help. Your AI machine is useless by the way. I’ve called since 10am - spoke to four humans that transferred me , you’ll wait for 10mins and the line will drop.
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MetroFibre Networx's replyOfficial
09 Feb 2026, 16:38Dear Sinazo Bidli
Thank you for sharing your feedback. The experience you describe reflects a breakdown in service and communication that does not meet the standard expected.
Being transferred multiple times, experiencing dropped calls, and having to repeatedly start over is understandably frustrating. When clients make the effort to reach support, the process should be clear, respectful, and effective. The behaviour described regarding interactions with agents and reception is taken seriously and will be reviewed.
Your feedback regarding the AI support channel is also noted. Support tools are meant to assist, not create additional obstacles, and this has been escalated for assessment and improvement.
The matter has been raised with the relevant teams to address call handling, transfer processes, and customer interaction standards. You will be contacted directly to ensure your query is properly resolved without further inconvenience.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Feb 2026, 16:38
Official
Dear Sinazo Bidli
Thank you for sharing your feedback. The experience you describe reflects a breakdown in service and communication that does not meet the standard expected.
Being transferred multiple times, experiencing dropped calls, and having to repeatedly start over is understandably frustrating. When clients make the effort to reach support, the process should be clear, respectful, and effective. The behaviour described regarding interactions with agents and reception is taken seriously and will be reviewed.
Your feedback regarding the AI support channel is also noted. Support tools are meant to assist, not create additional obstacles, and this has been escalated for assessment and improvement.
The matter has been raised with the relevant teams to address call handling, transfer processes, and customer interaction standards. You will be contacted directly to ensure your query is properly resolved without further inconvenience.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations