1 reviews | Active since Dec 2025
Very poor service - Extremely disappointing Experience
I am extremely unhappy with MetroFibre Networks’ service and i have been their customer for almost 5 years(MAS1662). My account was deactivated without any explanation around November and when I contacted support, no one could tell me why it was deactivated. There was no communication, no warning, and no accountability. As a result, I was forced to submit a new application in the first week of December, which was already inconvenient and frustrating. Now, my account has been suspended yet again — despite the fact that my account has not been debited for this month. Even more concerning, customer support has no idea why the account was suspended and cannot provide any clear answers. This level of poor communication and disorganisation is unacceptable. Paying customers should not be left without service or clear explanations. MetroFibre Networks has demonstrated poor service delivery and ineffective support. I would not recommend this service to anyone expecting reliability.
Thank you for taking the time to share your experience. The frustration and inconvenience caused by the repeated service interruptions, lack of communication, and unclear explanations are fully acknowledged.
Your account has now been escalated for urgent investigation to determine the cause of the previous deactivation and the current suspension. The billing and system records will be reviewed to confirm account status, process debit orders, and ensure that service continuity is restored correctly. This matter has also been brought to the attention of the relevant internal teams to address the gaps in communication and support that you encountered.
Feedback will be provided as soon as the review has been completed, with clear next steps and confirmation of account status.
Thank you for your continued patience while this matter is being addressed.
Kind regards,
Thank you for taking the time to share your experience. The frustration and inconvenience caused by the repeated service interruptions, lack of communication, and unclear explanations are fully acknowledged.
Your account has now been escalated for urgent investigation to determine the cause of the previous deactivation and the current suspension. The billing and system records will be reviewed to confirm account status, process debit orders, and ensure that service continuity is restored correctly. This matter has also been brought to the attention of the relevant internal teams to address the gaps in communication and support that you encountered.
Feedback will be provided as soon as the review has been completed, with clear next steps and confirmation of account status.
Thank you for your continued patience while this matter is being addressed.
Kind regards,