GB
Glen B
1 reviews | Active since Feb 2013
31 Jul 2025, 12:14
Very poor service
I can see why they only have 2 star ratings. I had issues thet MF throttle my latency from 18:00 - 23:00 and the from Friday to Sunday from 17:00 - 23:00. After endless calls I gave up and decided to move to another fibre provider. Today would have been my last day with them but they decided to stop the service at midnight on 30 July so they are *****ing a day from me that I already paid for and make life harder cause I dare to stop the service from them.
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MetroFibre Networx's replyOfficial
31 Jul 2025, 13:35Dear Glen,
Thank you for bringing your concerns to our attention.
As your Fibre Network Operator (FNO), we received the cancellation request from your Internet Service Provider (ISP) and processed it on 30 June 2025. Please note that the cancellation notice period is determined by your ISP, and per the request received, your service was scheduled to terminate on 31 July 2025.
We will also be in direct contact to ensure that your concerns are fully addressed and any outstanding matters are concluded.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
As your Fibre Network Operator (FNO), we received the cancellation request from your Internet Service Provider (ISP) and processed it on 30 June 2025. Please note that the cancellation notice period is determined by your ISP, and per the request received, your service was scheduled to terminate on 31 July 2025.
We will also be in direct contact to ensure that your concerns are fully addressed and any outstanding matters are concluded.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Jul 2025, 13:35
Official
Dear Glen,
Thank you for bringing your concerns to our attention.
As your Fibre Network Operator (FNO), we received the cancellation request from your Internet Service Provider (ISP) and processed it on 30 June 2025. Please note that the cancellation notice period is determined by your ISP, and per the request received, your service was scheduled to terminate on 31 July 2025.
We will also be in direct contact to ensure that your concerns are fully addressed and any outstanding matters are concluded.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
As your Fibre Network Operator (FNO), we received the cancellation request from your Internet Service Provider (ISP) and processed it on 30 June 2025. Please note that the cancellation notice period is determined by your ISP, and per the request received, your service was scheduled to terminate on 31 July 2025.
We will also be in direct contact to ensure that your concerns are fully addressed and any outstanding matters are concluded.
Best regards,
Marilize
MetroFibre Complaints & Escalations