HB
Hein B
1 reviews | Active since Aug 2017
24 Mar 2024, 21:38
Very poor metrofibre service
Went from vodacom internet data streaming 20mb line speed to metrofibre 40mb internet data streaming line, ever since the swop the internet has been fluctuating with no solid or steady line speed, when calling the customer service hotline they will advice you to run the whole house with cat5 data cables instead of using the wifi modem, they dont even op-ed to send a technician, by far the worst service ever
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
25 Mar 2024, 09:35Dear Hein
Thank you for reaching out to us, and we sincerely apologize for the internet speed fluctuations you have been experiencing since switching to MetroFibre. We understand the importance of having a reliable and stable internet connection, and we regret any inconvenience this has caused you.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. To assist you further and troubleshoot the issues you are facing, we have sent you an email requesting additional information.
We kindly ask that you provide us with the necessary details outlined in the email, including your account information and specific details about the internet speed fluctuations you are experiencing. This information will enable us to investigate the issue thoroughly and provide you with the appropriate assistance.
We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter. If you have any questions or concerns, please do not hesitate to reply to our email or contact us directly.
Thank you for choosing MetroFibre, and we look forward to resolving this issue promptly.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us, and we sincerely apologize for the internet speed fluctuations you have been experiencing since switching to MetroFibre. We understand the importance of having a reliable and stable internet connection, and we regret any inconvenience this has caused you.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. To assist you further and troubleshoot the issues you are facing, we have sent you an email requesting additional information.
We kindly ask that you provide us with the necessary details outlined in the email, including your account information and specific details about the internet speed fluctuations you are experiencing. This information will enable us to investigate the issue thoroughly and provide you with the appropriate assistance.
We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter. If you have any questions or concerns, please do not hesitate to reply to our email or contact us directly.
Thank you for choosing MetroFibre, and we look forward to resolving this issue promptly.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply25 Mar 2024, 09:35
Official
Dear Hein
Thank you for reaching out to us, and we sincerely apologize for the internet speed fluctuations you have been experiencing since switching to MetroFibre. We understand the importance of having a reliable and stable internet connection, and we regret any inconvenience this has caused you.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. To assist you further and troubleshoot the issues you are facing, we have sent you an email requesting additional information.
We kindly ask that you provide us with the necessary details outlined in the email, including your account information and specific details about the internet speed fluctuations you are experiencing. This information will enable us to investigate the issue thoroughly and provide you with the appropriate assistance.
We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter. If you have any questions or concerns, please do not hesitate to reply to our email or contact us directly.
Thank you for choosing MetroFibre, and we look forward to resolving this issue promptly.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us, and we sincerely apologize for the internet speed fluctuations you have been experiencing since switching to MetroFibre. We understand the importance of having a reliable and stable internet connection, and we regret any inconvenience this has caused you.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. To assist you further and troubleshoot the issues you are facing, we have sent you an email requesting additional information.
We kindly ask that you provide us with the necessary details outlined in the email, including your account information and specific details about the internet speed fluctuations you are experiencing. This information will enable us to investigate the issue thoroughly and provide you with the appropriate assistance.
We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter. If you have any questions or concerns, please do not hesitate to reply to our email or contact us directly.
Thank you for choosing MetroFibre, and we look forward to resolving this issue promptly.
Kind Regards
Marilize
MetroFibre Complaints