VERY POOR CUSTOMER SERVICE - NO FIBRE for 1 week and counting!

I wish I didn't need to select a star because MetroFibre deserves O stars! Poor customer service and incompetence. We requested a change of address over 1 week ago and paid the activation fee and we have been going around in circles. Each time we call the support number, we speak to someone new and no one comes back to us! Today I have spoken to 3 different people and each one saying the same thing to call back and guess what...no one calls back!!! No fibre connection for a week yet you have my money, well done Metrofibre for exceeding my expectations of incompetence!