BM
Bongi M
1 reviews | Active since Feb 2016
20 Mar 2025, 11:17
Very poor customer service and mismanagement by Finance
Absolutely ********** service from Metrofibre. They sent me a statement on 3 March indicating that my account has been paid up, but my service is somehow suspended because of arrears, which was never the case. For days I have been put on hold for long periods of time without Finance or Support picking up, and when I request a call back, the agents cannot help me nor can they get through to Finance either. Finance has also not responded to my emails since 2 days ago. It is day 4 of having no connection and being unable to get through to someone to resolve this. Absolutely unacceptable!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
20 Mar 2025, 11:52Dear Bongi
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced regarding your account and service suspension. We understand how important it is to have uninterrupted connectivity.
Please be assured that your query has been escalated to the Finance Department Management, who are actively investigating your account. We will keep you updated on the progress and provide feedback as soon as we receive further information.
We truly appreciate your patience and will do our best to ensure a resolution as quickly as possible. If you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced regarding your account and service suspension. We understand how important it is to have uninterrupted connectivity.
Please be assured that your query has been escalated to the Finance Department Management, who are actively investigating your account. We will keep you updated on the progress and provide feedback as soon as we receive further information.
We truly appreciate your patience and will do our best to ensure a resolution as quickly as possible. If you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Mar 2025, 11:52
Official
Dear Bongi
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced regarding your account and service suspension. We understand how important it is to have uninterrupted connectivity.
Please be assured that your query has been escalated to the Finance Department Management, who are actively investigating your account. We will keep you updated on the progress and provide feedback as soon as we receive further information.
We truly appreciate your patience and will do our best to ensure a resolution as quickly as possible. If you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced regarding your account and service suspension. We understand how important it is to have uninterrupted connectivity.
Please be assured that your query has been escalated to the Finance Department Management, who are actively investigating your account. We will keep you updated on the progress and provide feedback as soon as we receive further information.
We truly appreciate your patience and will do our best to ensure a resolution as quickly as possible. If you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
BM
Bongi M's updateReviewer Update
20 Mar 2025, 14:36Unfortunately your Finance department has reached out and is still getting it wrong. I have made manual payments for every invoice received yet for some reason, they are not allocating these payments and insisting on service suspension. This is terrible service, I have provided proof of payments yet I am still sitting with no connection and no willingness to rectify the situation from your Finance department. At this point, I am looking for a different home connection service as you guys do not respect loyal, paying customers.
BM
Bongi M's update20 Mar 2025, 14:36
Reviewer Update
Unfortunately your Finance department has reached out and is still getting it wrong. I have made manual payments for every invoice received yet for some reason, they are not allocating these payments and insisting on service suspension. This is terrible service, I have provided proof of payments yet I am still sitting with no connection and no willingness to rectify the situation from your Finance department. At this point, I am looking for a different home connection service as you guys do not respect loyal, paying customers.
MetroFibre Networx's replyOfficial
20 Mar 2025, 16:11Dear Bongi
We have requested the Finance department to re-look at your account with the information that you have sent through.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested the Finance department to re-look at your account with the information that you have sent through.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Mar 2025, 16:11
Official
Dear Bongi
We have requested the Finance department to re-look at your account with the information that you have sent through.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested the Finance department to re-look at your account with the information that you have sent through.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations