VERY POOR after service delivery

I have been sitting without Wifi from the 17/08/2024 and today is the 24/08/2024 its been 7 days and my Fibre line is still at fault. And no one can give me answers about the problem. Web Africa is just shifting the blame to Metro Fibre and no one has answers. Remember this service is paid in advance and the service is not even working. I need answers as this is not exceptable.