TL
Tebele L
1 reviews | Active since May 2015
20 Feb 2026, 12:27
Very long reconnection time
MetroFibre incorrectly disconnected my fibre line due to an incorrect instruction from their service provider, now its been over two days and they are failing to reconnect my line. I keep calling MetroFibre and they refer me to the ISP WebAfrica, When I contact ISP they tell me they awaiting MetroFibre. Both of them are just not easily reachable and I continue to be billed :-( .
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MetroFibre Networx's replyOfficial
20 Feb 2026, 12:34Dear Tebele Letsoalo
Thank you for bringing this to our attention. We understand how frustrating it can be to experience extended downtime and delays in reconnecting your service.
The disconnection occurred due to an incorrect instruction, and we are actively coordinating with the ISP to ensure your fibre line is restored as a priority. Our team is monitoring your case closely to prevent further delays and to make sure your service is fully operational as soon as possible.
We also acknowledge the inconvenience caused by the back-and-forth between MetroFibre and the ISP. We are committed to resolving this efficiently and keeping you updated throughout the process. Please reach out to us directly if you have any urgent concerns regarding your account or billing while your service is being restored.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how frustrating it can be to experience extended downtime and delays in reconnecting your service.
The disconnection occurred due to an incorrect instruction, and we are actively coordinating with the ISP to ensure your fibre line is restored as a priority. Our team is monitoring your case closely to prevent further delays and to make sure your service is fully operational as soon as possible.
We also acknowledge the inconvenience caused by the back-and-forth between MetroFibre and the ISP. We are committed to resolving this efficiently and keeping you updated throughout the process. Please reach out to us directly if you have any urgent concerns regarding your account or billing while your service is being restored.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Feb 2026, 12:34
Official
Dear Tebele Letsoalo
Thank you for bringing this to our attention. We understand how frustrating it can be to experience extended downtime and delays in reconnecting your service.
The disconnection occurred due to an incorrect instruction, and we are actively coordinating with the ISP to ensure your fibre line is restored as a priority. Our team is monitoring your case closely to prevent further delays and to make sure your service is fully operational as soon as possible.
We also acknowledge the inconvenience caused by the back-and-forth between MetroFibre and the ISP. We are committed to resolving this efficiently and keeping you updated throughout the process. Please reach out to us directly if you have any urgent concerns regarding your account or billing while your service is being restored.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how frustrating it can be to experience extended downtime and delays in reconnecting your service.
The disconnection occurred due to an incorrect instruction, and we are actively coordinating with the ISP to ensure your fibre line is restored as a priority. Our team is monitoring your case closely to prevent further delays and to make sure your service is fully operational as soon as possible.
We also acknowledge the inconvenience caused by the back-and-forth between MetroFibre and the ISP. We are committed to resolving this efficiently and keeping you updated throughout the process. Please reach out to us directly if you have any urgent concerns regarding your account or billing while your service is being restored.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations