IH
IQBAL H

1 reviews | Active since Jun 2022

15 Apr 2025, 19:28

Very High Handed and *********** people to deal with.

Really after 55years of dealing with Telkom I decided to change to Metro Fibre. The only reason I changed wad unstable network. But dealing with *********** and inefficient staff in Accounts and support I now realized the mistake i made in switching from Telkom, at least I got to speak to real people in real time. Unlike Metro Fibre's digital communications with NO resolution to your problems. The worst service ever. Their Finance Department is so high handed as if you are a chronic defaulter. Without any notification or messages they suspend your service. After spending more than 10 calls you are informed because of an amount outstanding they suspended your service despite them having received your signed and completed debit order form over 3 weeks ago. Rather stay with the devil you know then change.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply15 Apr 2025, 19:40
Official
Dear IQBAL HOOSEN

Thank you for sharing your experience with us.

We understand the frustration caused by the recent service suspension and the challenges you've faced in trying to resolve the matter. Your concerns regarding communication and the handling of your account have been noted and are being taken seriously.

Please be advised that your case has now been escalated to the relevant department for urgent review. A representative will be in contact with you shortly to provide clarity and assist in resolving.

We value your feedback and remain committed to improving your experience with us.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations