VERY FRUSTRATED!

Very Frustrated! Get ready to have a lot of patience when dealing with metrofibre! A new installation for FTTH line to a residential house with many hiccups and poor communication from metrofibre! Overcharging us to fix an old fibre line (which was on a different person's name) through Telkom, not metrofibre and not sticking to their tariff, as agreed to in the original application form, claiming that this is not a new service but a repair? The service with Telkom was terminated in January already, so how can this be a repair? How in the world does that hold water? Sub-contractors forced the owner to sign for payment before they installed the line. Line is now installed at double the price stated on a new FTTH application form! Still no proper connectivity speeds on this line as requested in the application. Also no feedback as to when the line will be fully active. Only one person tried to assist us but bulldozed by senior management!

Very disappointed at this poor service! Think twice and shop around before getting metrofibre!