LN
LUCKY N
1 reviews | Active since Dec 2013
16 Mar 2026, 12:51
Very disappointing service from MetroFibre
Still not assisted by MetroFibre after 3 weeks. A very poor service and you can tell they just dont care at all. Stay away if you rely on internet and good service at all times.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
16 Mar 2026, 13:18Dear Lucky
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the inconvenience caused.
Please be advised that we have requested the WiFi/LAN Department to assist with your query and provide feedback as soon as possible. A representative from the team will contact you directly to assist further.
We appreciate your patience and understanding while the matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the inconvenience caused.
Please be advised that we have requested the WiFi/LAN Department to assist with your query and provide feedback as soon as possible. A representative from the team will contact you directly to assist further.
We appreciate your patience and understanding while the matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Mar 2026, 13:18
Official
Dear Lucky
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the inconvenience caused.
Please be advised that we have requested the WiFi/LAN Department to assist with your query and provide feedback as soon as possible. A representative from the team will contact you directly to assist further.
We appreciate your patience and understanding while the matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the inconvenience caused.
Please be advised that we have requested the WiFi/LAN Department to assist with your query and provide feedback as soon as possible. A representative from the team will contact you directly to assist further.
We appreciate your patience and understanding while the matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LN
LUCKY N's updateReviewer Update
18 Mar 2026, 16:00To whomever cares about service at MetroFibre,
Kindly note after weeks of suffering I was finally assisted today.
I need you to understand even though I was finally assisted after so much struggle, this experience has left a bitter taste and as such I will never see MetroFibre the same again.
From the very first time I reached out to MetroFibre about my problem I made it clear that I suspect the router to be the problem because I've been using it for a very long time without a problem and even after making this clear I was totally ignored.
Today your technicians came and they confirmed as I suspected.
Even after their confirmations your useless team at the office did not want to give them authorisation to change the router.
Only after I made it clear that they must leave with the router and cancel my services, was the authorisation to change the router provided.
Immediately after changing router and activating it my issues were resolved.
This whole experience made it clear that MetroFibre i know doesn't care about customer service anymore amd one can only hope for your competitors to be allowed to operate in our area so that I can bothering you guys.
I will definitely not recommend MetroFibre to anyone, anymore going forward after this.
I really felt like I was dealing with a government department and any chance I get to move away I won't think twice.
Kindly note after weeks of suffering I was finally assisted today.
I need you to understand even though I was finally assisted after so much struggle, this experience has left a bitter taste and as such I will never see MetroFibre the same again.
From the very first time I reached out to MetroFibre about my problem I made it clear that I suspect the router to be the problem because I've been using it for a very long time without a problem and even after making this clear I was totally ignored.
Today your technicians came and they confirmed as I suspected.
Even after their confirmations your useless team at the office did not want to give them authorisation to change the router.
Only after I made it clear that they must leave with the router and cancel my services, was the authorisation to change the router provided.
Immediately after changing router and activating it my issues were resolved.
This whole experience made it clear that MetroFibre i know doesn't care about customer service anymore amd one can only hope for your competitors to be allowed to operate in our area so that I can bothering you guys.
I will definitely not recommend MetroFibre to anyone, anymore going forward after this.
I really felt like I was dealing with a government department and any chance I get to move away I won't think twice.
LN
LUCKY N's update18 Mar 2026, 16:00
Reviewer Update
To whomever cares about service at MetroFibre,
Kindly note after weeks of suffering I was finally assisted today.
I need you to understand even though I was finally assisted after so much struggle, this experience has left a bitter taste and as such I will never see MetroFibre the same again.
From the very first time I reached out to MetroFibre about my problem I made it clear that I suspect the router to be the problem because I've been using it for a very long time without a problem and even after making this clear I was totally ignored.
Today your technicians came and they confirmed as I suspected.
Even after their confirmations your useless team at the office did not want to give them authorisation to change the router.
Only after I made it clear that they must leave with the router and cancel my services, was the authorisation to change the router provided.
Immediately after changing router and activating it my issues were resolved.
This whole experience made it clear that MetroFibre i know doesn't care about customer service anymore amd one can only hope for your competitors to be allowed to operate in our area so that I can bothering you guys.
I will definitely not recommend MetroFibre to anyone, anymore going forward after this.
I really felt like I was dealing with a government department and any chance I get to move away I won't think twice.
Kindly note after weeks of suffering I was finally assisted today.
I need you to understand even though I was finally assisted after so much struggle, this experience has left a bitter taste and as such I will never see MetroFibre the same again.
From the very first time I reached out to MetroFibre about my problem I made it clear that I suspect the router to be the problem because I've been using it for a very long time without a problem and even after making this clear I was totally ignored.
Today your technicians came and they confirmed as I suspected.
Even after their confirmations your useless team at the office did not want to give them authorisation to change the router.
Only after I made it clear that they must leave with the router and cancel my services, was the authorisation to change the router provided.
Immediately after changing router and activating it my issues were resolved.
This whole experience made it clear that MetroFibre i know doesn't care about customer service anymore amd one can only hope for your competitors to be allowed to operate in our area so that I can bothering you guys.
I will definitely not recommend MetroFibre to anyone, anymore going forward after this.
I really felt like I was dealing with a government department and any chance I get to move away I won't think twice.
MetroFibre Networx's replyOfficial
18 Mar 2026, 16:12Dear Lucky
Thank you for taking the time to share your detailed feedback with us.
We sincerely apologise for the experience you have had and the frustration caused throughout this process. Please be assured that your feedback has been noted and will be used to improve our service delivery and overall customer experience.
We truly value your input, as it helps us identify areas where we need to do better.
ind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your detailed feedback with us.
We sincerely apologise for the experience you have had and the frustration caused throughout this process. Please be assured that your feedback has been noted and will be used to improve our service delivery and overall customer experience.
We truly value your input, as it helps us identify areas where we need to do better.
ind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Mar 2026, 16:12
Official
Dear Lucky
Thank you for taking the time to share your detailed feedback with us.
We sincerely apologise for the experience you have had and the frustration caused throughout this process. Please be assured that your feedback has been noted and will be used to improve our service delivery and overall customer experience.
We truly value your input, as it helps us identify areas where we need to do better.
ind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your detailed feedback with us.
We sincerely apologise for the experience you have had and the frustration caused throughout this process. Please be assured that your feedback has been noted and will be used to improve our service delivery and overall customer experience.
We truly value your input, as it helps us identify areas where we need to do better.
ind Regards,
Siboniso
MetroFibre Complaints and Escalations