FS
Frana S
1 reviews | Active since Feb 2019
21 Jan 2021, 14:24
Very Disappointed
Very disappointed with the post sale barriers. We ordered fibre and everything went quick, until after the router was delivered. We were advised that we will receive an email with login details for the portal were usage can be checked and FICA documents can be loaded. Email was never received amd we are no one 2 weeks since the first call was logged and multiple follow ups were made, yet still the matter has not been resolved or any proper feedback received.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
21 Jan 2021, 14:27Good afternoon Frana,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply21 Jan 2021, 14:27
Official
Good afternoon Frana,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
FS
Frana S's updateReviewer Update
21 Jan 2021, 14:30This has been sent to sales support email so many times and each time it gets escalated woth no response. Is there a better email that can be used for assistance?
FS
Frana S's update21 Jan 2021, 14:30
Reviewer Update
This has been sent to sales support email so many times and each time it gets escalated woth no response. Is there a better email that can be used for assistance?
MetroFibre Networx's replyOfficial
21 Jan 2021, 14:45Yes - please send it to our information email address
Thanks
Thanks
MetroFibre Networx's reply21 Jan 2021, 14:45
Official
Yes - please send it to our information email address
Thanks
Thanks
FS
Frana S's updateReviewer Update
21 Jan 2021, 16:40I have resent the details to the info email as requested, hopefully this time the matter will be resolved.
FS
Frana S's update21 Jan 2021, 16:40
Reviewer Update
I have resent the details to the info email as requested, hopefully this time the matter will be resolved.