1 reviews | Active since Dec 2017
Very disappointed and frustrated client
Good evening Am Calvin a very Disappointed client from my chosen metro fibre network .i took a month to month plan for metro fibre plan. In April 2024 i paid as normal via EFT but when i called in to confirm my POP i was told am owning for a service i have never utilized..it was escalated to Marilize a complaints consultant to attend to my query ,i got her respond to say my bill was resolved as i know i have to pay upfront then get the monthly service which i did for April. Am very disappointed just now 17 April when i try to login my service is suspended again were i thought finance department was updated "Marilize" consultant to sort my dispute of the amount they said i was owning because i paid for the month of April to use the service,now my business is stuck i cant track my business online due to been offline for totally incompetency with the department's. This kind of behavior is totally unfair to me or other paying people who expect service for what they paying for ..i called in i was on hold for 20 minutes which is again very frustrating.
Can you please sort my account and please send me month to month amount invoice as i i know and re activate my service..am staying in a new development area and i see people try get the service but i get to worry if they are been advice upfront of what kind of frustration they might go through with metro finance team regarding their account. this kind of behavior need a serious attention from metro fibre team and we expect better.am very tired and if this is not fixed and my services are still not reactivated am including ombudsman to get involve here.
Marilize since you the one who deals with complaints can you get back to your clients and resolve this kind of mess we facing as metro firbe.am scared for South Africans who a willing to join mete fibre not knowing hidden agenda.
Metro fibre *** Name :Calvin Ask your team to deal with this please and call me.
Am very disappointed please action this urgently. Am not paying twice in one month never
I also hope this mail find you well
Please note since you rep**** to m concern this afternoon 14:34 and i was hoping when i got home my services will be reinstated but no still the same .
I still stuck i cant use my app to truck my business car only getting calls from my tracker to update me of the danger my car might be in maybe in higher risk areas where's i took this plan of month to month to track my business whereabouts.
Please speak to your finance team to be more proactive when dealing with urgent issues cause is not tarnishing your name but company name of their incompetency and it should've been dealt with long time.
Kindly please reinstate my service and update my invoice to a month to month plan of me paying R429.
Marilize we work very hard for the amounts we paying and we strive to be loyal to metro fibre but if we get to be stressed like this with crazy shock bills we don't know"R1600 which i didn't utilize is very bad ..i request politely for the last time please update my month to month invoice and send me a beginning of the month am paying rhia thats it.
I know if i didn't pay i wont get the services but as much i have things to do every beginning of the month i will pay that amount of month to month.
In my area clayville now an then customers are complaining of the service on the area group yet we still signed for ur products.trust me if they had other options if this doesn't improve you could have lost quiet a lot of money and clients..speak to however and sort my dispute account and this whatever misunderstanding it is .reinstate my service please.before i escalate this incompetence to Mr. Jan- Jan for incorporating team he has to sea with cases of hard loyal paying clients he might lose from quite a lot of metro places.
Hope to see my service reinstated and update invoice not seen this heartbeat R1600 i don't know of.
Hope you enjoy your internet Connection nite will my kids can't even do they homework and assignment which daddy promised them they will do without and worry of buying data cause i got them unlimited..now i look like a failure to them because of this behavior.
Thanks
I also hope this mail find you well
Please note since you rep**** to m concern this afternoon 14:34 and i was hoping when i got home my services will be reinstated but no still the same .
I still stuck i cant use my app to truck my business car only getting calls from my tracker to update me of the danger my car might be in maybe in higher risk areas where's i took this plan of month to month to track my business whereabouts.
Please speak to your finance team to be more proactive when dealing with urgent issues cause is not tarnishing your name but company name of their incompetency and it should've been dealt with long time.
Kindly please reinstate my service and update my invoice to a month to month plan of me paying R429.
Marilize we work very hard for the amounts we paying and we strive to be loyal to metro fibre but if we get to be stressed like this with crazy shock bills we don't know"R1600 which i didn't utilize is very bad ..i request politely for the last time please update my month to month invoice and send me a beginning of the month am paying rhia thats it.
I know if i didn't pay i wont get the services but as much i have things to do every beginning of the month i will pay that amount of month to month.
In my area clayville now an then customers are complaining of the service on the area group yet we still signed for ur products.trust me if they had other options if this doesn't improve you could have lost quiet a lot of money and clients..speak to however and sort my dispute account and this whatever misunderstanding it is .reinstate my service please.before i escalate this incompetence to Mr. Jan- Jan for incorporating team he has to sea with cases of hard loyal paying clients he might lose from quite a lot of metro places.
Hope to see my service reinstated and update invoice not seen this heartbeat R1600 i don't know of.
Hope you enjoy your internet Connection nite will my kids can't even do they homework and assignment which daddy promised them they will do without and worry of buying data cause i got them unlimited..now i look like a failure to them because of this behavior.
Thanks
I trust you are doing well.
Am still a worried client whom i think no one maybe takes serious in your department to sort my concern as you promised you will sort it out but still my Fibre is not working for 3 days.
Politely am asking you to sort my account which i paid for the service of April but my paid money seems like it means nothing to your team.
This is a serious disappointment for metro fibre clients i guess..
Regards
Calvin
I trust you are doing well.
Am still a worried client whom i think no one maybe takes serious in your department to sort my concern as you promised you will sort it out but still my Fibre is not working for 3 days.
Politely am asking you to sort my account which i paid for the service of April but my paid money seems like it means nothing to your team.
This is a serious disappointment for metro fibre clients i guess..
Regards
Calvin