Very disappointed

I am very disappointed in metro fibre's client services and how they keep on closing tickets that I logged. Metrofibre's support team is *********** and doesn't know when to escalate an issue and when to provide feedback that is truthful. As a metrofibre client of more than 4 years now, I will be ending my services with you as an ISP. You cant seem to solve a simple issue, which I enquired about several times. You keep on closing the tickets that I log, because frankly you don't care. Issue: My dstv stream wasn't working on my network, but when I connect to my neighbor's network, it is working. I logged a ticket requesting this to be looked at because we have the same network line. I went as far as buying a new tv box, resetting my line and clearing memory as well as getting out someone to assist on my own cost with the stream app, but still metrofibre cant solve the line issue.