JN
Juanette N
1 reviews | Active since Oct 2015
06 Sept 2024, 08:41
Very disappointed
Really bad service with no assistance,been trying to downgrade for weeks now and their not assisting me,now I have a new bill for the month I did not want,But I send mails open Tickets and no one assist.
I have been with you for 4 years,one off the first in the Area and your refusing to assist or get back to me,my mails just gets ignored.
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Replies (1)
MetroFibre Networx's replyOfficial
06 Sept 2024, 09:09Dear Juanette
Thank you for bringing your concerns to our attention.
We have received your complaint and understand the urgency of your request. I have asked our Retentions Team to review the available options for setting up a payment arrangement plan to assist you.
Please note that as soon as they get back to us, we will be able to proceed with downgrading your package and unsuspending your account as requested. At MetroFibre, our customers are at the heart of everything we do, and we are committed to resolving this matter as quickly as possible.
In the meantime, if you have any additional questions or concerns, please feel free to reach out via email referencing fault 382212.
We appreciate your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We have received your complaint and understand the urgency of your request. I have asked our Retentions Team to review the available options for setting up a payment arrangement plan to assist you.
Please note that as soon as they get back to us, we will be able to proceed with downgrading your package and unsuspending your account as requested. At MetroFibre, our customers are at the heart of everything we do, and we are committed to resolving this matter as quickly as possible.
In the meantime, if you have any additional questions or concerns, please feel free to reach out via email referencing fault 382212.
We appreciate your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Sept 2024, 09:09
Official
Dear Juanette
Thank you for bringing your concerns to our attention.
We have received your complaint and understand the urgency of your request. I have asked our Retentions Team to review the available options for setting up a payment arrangement plan to assist you.
Please note that as soon as they get back to us, we will be able to proceed with downgrading your package and unsuspending your account as requested. At MetroFibre, our customers are at the heart of everything we do, and we are committed to resolving this matter as quickly as possible.
In the meantime, if you have any additional questions or concerns, please feel free to reach out via email referencing fault 382212.
We appreciate your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We have received your complaint and understand the urgency of your request. I have asked our Retentions Team to review the available options for setting up a payment arrangement plan to assist you.
Please note that as soon as they get back to us, we will be able to proceed with downgrading your package and unsuspending your account as requested. At MetroFibre, our customers are at the heart of everything we do, and we are committed to resolving this matter as quickly as possible.
In the meantime, if you have any additional questions or concerns, please feel free to reach out via email referencing fault 382212.
We appreciate your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations