Very bad start with MetroFiber

1) I app**** for the installation online, then i asked metro fiber on whatsup if the internet works when there is load shedding as i have back up power in my house. 1 week later they still haven't rep**** and i have asked them and told them about 4 times im still waiting for a responce.( still havent rep**** to this matter)

2) When they came to do the fitment the person at home showed them where the water pipes is, the still managed to damage it, this wat at 12:00, they couldn't fix it. they said they will fix it the next day 7:30 but only came around 10:30, so we didn't have water for a total of almost 24hrs

3) After damaging the pipe we waited for someone to come and do the rest of the fitment, after waiting around 2 hrs they guy just said no I'm not coming ill do it tomorrow.

4) next day he came and finished the job at 11:00

5) They said the internet should be working around within 24 hours, the assistant on whatsup said within 48 hours,

6) its been 54 hours and its still not working,

i have gotten frustrated with metro fiber on whatsup as they respond when they want to and do not give the correct or any info !!!!!!!!!!!!

This is by far the worst experience ive had with a company and through all off this we still don't have working internet.