MP
Marinda P
1 reviews | Active since Mar 2010
08 Dec 2025, 13:52
Very Bad service in there account department
I've been begging since for days now for my updated statement at MetroFibre with my payments of 30 October and 20 November showing on the statement. Since today no respond from MetroFibre.
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MetroFibre Networx's replyOfficial
08 Dec 2025, 15:20Dear Marinda,
Thank you for reaching out and for bringing your billing concerns to our attention. We appreciate you sharing the details and for your patience and cooperation while we work to ensure your statement reflects your payments from 30 October and 20 November accurately.
The matter has been prioritised with our finance team, and we are continuing to follow up to ensure you receive your updated statement as soon as possible. Our aim is to resolve this to your satisfaction, and we will provide feedback promptly once the update is completed.
Thank you again for your patience and for allowing us the opportunity to assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention. We appreciate you sharing the details and for your patience and cooperation while we work to ensure your statement reflects your payments from 30 October and 20 November accurately.
The matter has been prioritised with our finance team, and we are continuing to follow up to ensure you receive your updated statement as soon as possible. Our aim is to resolve this to your satisfaction, and we will provide feedback promptly once the update is completed.
Thank you again for your patience and for allowing us the opportunity to assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Dec 2025, 15:20
Official
Dear Marinda,
Thank you for reaching out and for bringing your billing concerns to our attention. We appreciate you sharing the details and for your patience and cooperation while we work to ensure your statement reflects your payments from 30 October and 20 November accurately.
The matter has been prioritised with our finance team, and we are continuing to follow up to ensure you receive your updated statement as soon as possible. Our aim is to resolve this to your satisfaction, and we will provide feedback promptly once the update is completed.
Thank you again for your patience and for allowing us the opportunity to assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention. We appreciate you sharing the details and for your patience and cooperation while we work to ensure your statement reflects your payments from 30 October and 20 November accurately.
The matter has been prioritised with our finance team, and we are continuing to follow up to ensure you receive your updated statement as soon as possible. Our aim is to resolve this to your satisfaction, and we will provide feedback promptly once the update is completed.
Thank you again for your patience and for allowing us the opportunity to assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations