CJ
Chris J
1 reviews | Active since Oct 2024
26 Oct 2024, 14:13
Very bad service
We are waiting 5days now 😠😡 😤 for our fiber line to get fix. We phone axxes and they said they are busy with migration. **** knows way, nobody informed us but they what there money 💰 and we must just pay and sit without wifi.
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Replies (1)
MetroFibre Networx's replyOfficial
29 Oct 2024, 08:25Dear Chris
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you've experienced with your fibre service.
Unfortunately, we could not locate your account using the information provided in your complaint. To assist you promptly, please provide the following details:
Once we have your account information, we will escalate your query to the relevant department, who will contact you as soon as possible with further assistance.
Please note that we have also attempted to reach you on the contact number provided, but our call was unsuccessful.
Thank you for your patience and cooperation. We are committed to resolving this matter swiftly and ensuring your connection is restored.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you've experienced with your fibre service.
Unfortunately, we could not locate your account using the information provided in your complaint. To assist you promptly, please provide the following details:
- Physical Address
- First and Last Name
- Contact Number
- CXNK/ALCL Number from the back of your router/ONT
- Customer Code / Account Reference Number
Once we have your account information, we will escalate your query to the relevant department, who will contact you as soon as possible with further assistance.
Please note that we have also attempted to reach you on the contact number provided, but our call was unsuccessful.
Thank you for your patience and cooperation. We are committed to resolving this matter swiftly and ensuring your connection is restored.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Oct 2024, 08:25
Official
Dear Chris
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you've experienced with your fibre service.
Unfortunately, we could not locate your account using the information provided in your complaint. To assist you promptly, please provide the following details:
Once we have your account information, we will escalate your query to the relevant department, who will contact you as soon as possible with further assistance.
Please note that we have also attempted to reach you on the contact number provided, but our call was unsuccessful.
Thank you for your patience and cooperation. We are committed to resolving this matter swiftly and ensuring your connection is restored.
Kind regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you've experienced with your fibre service.
Unfortunately, we could not locate your account using the information provided in your complaint. To assist you promptly, please provide the following details:
- Physical Address
- First and Last Name
- Contact Number
- CXNK/ALCL Number from the back of your router/ONT
- Customer Code / Account Reference Number
Once we have your account information, we will escalate your query to the relevant department, who will contact you as soon as possible with further assistance.
Please note that we have also attempted to reach you on the contact number provided, but our call was unsuccessful.
Thank you for your patience and cooperation. We are committed to resolving this matter swiftly and ensuring your connection is restored.
Kind regards,
Marilize
MetroFibre Complaints and Escalations