MT
Mmatshepe T
1 reviews | Active since Nov 2020
30 May 2026, 11:14
Very bad service
If only there was an option to give half a star I would do so. The service is very poor. They will put you on hold a very long time and end up hanging up. When you use the WhatsApp number they never reply you and if they do they don’t assist you. My internet is not working and I can’t get any assistance. I have asked that they debit the money on the 15 I filled all the necessary documents but still they send me an invoice on the second of the month. I have send countless emails but still don’t get any assistance. Im very very disappointed
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MetroFibre Networx's replyOfficial
30 May 2026, 11:28Dear Mmatshepe Tladi
Thank you for bringing this matter to our attention.
We understand the inconvenience caused by the service issue you experienced. We have checked the connection and performed a reboot on the service from our side. At this stage, all systems are showing as operational, and the service should be working normally.
Should you continue to experience any issues, please let us know so that we can investigate further.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 May 2026, 11:28
Official
Dear Mmatshepe Tladi
Thank you for bringing this matter to our attention.
We understand the inconvenience caused by the service issue you experienced. We have checked the connection and performed a reboot on the service from our side. At this stage, all systems are showing as operational, and the service should be working normally.
Should you continue to experience any issues, please let us know so that we can investigate further.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations