kB
kelly B
1 reviews | Active since Jul 2024
23 Oct 2024, 13:50
very bad
MetroFibre firstly the sales people do not know what they are doing i app**** for fiber to my home a wile back and was told there is no extra cost and the first payment of R499 can be made at the end of the month she does not do debit orders because everyone have access to the computers then we get a bill of R1000 with hiden cost i have sent them a email 2 days ago to 2 different emails with a payment arrangement to be reconnected and have not receive any feed back from them i do not know any more they just want to make money and when you do not pay they are quick to cut your line but when you just want to make arrangement they do not respond.
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MetroFibre Networx's replyOfficial
24 Oct 2024, 08:48Dear kelly
Thank you for brining your concerns to our attention.
I would like to sincerely apologize for the experience that led to your 1-star rating. We deeply regret the frustration this has caused and truly appreciate your feedback.
We have received your complaint and, after investigation, it appears that the last payment on your account was made in April, which resulted in the account being canceled. However, we have asked our Retentions team to look into the situation and confirm if they can assist with a payment arrangement to help resolve this issue.
Thank you for your understanding, and we will update you as soon as we receive further feedback. Should you have any questions or need further assistance in the meantime, please don’t hesitate to reach out to us via email using ticket 456029.
Once again, we apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for brining your concerns to our attention.
I would like to sincerely apologize for the experience that led to your 1-star rating. We deeply regret the frustration this has caused and truly appreciate your feedback.
We have received your complaint and, after investigation, it appears that the last payment on your account was made in April, which resulted in the account being canceled. However, we have asked our Retentions team to look into the situation and confirm if they can assist with a payment arrangement to help resolve this issue.
Thank you for your understanding, and we will update you as soon as we receive further feedback. Should you have any questions or need further assistance in the meantime, please don’t hesitate to reach out to us via email using ticket 456029.
Once again, we apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Oct 2024, 08:48
Official
Dear kelly
Thank you for brining your concerns to our attention.
I would like to sincerely apologize for the experience that led to your 1-star rating. We deeply regret the frustration this has caused and truly appreciate your feedback.
We have received your complaint and, after investigation, it appears that the last payment on your account was made in April, which resulted in the account being canceled. However, we have asked our Retentions team to look into the situation and confirm if they can assist with a payment arrangement to help resolve this issue.
Thank you for your understanding, and we will update you as soon as we receive further feedback. Should you have any questions or need further assistance in the meantime, please don’t hesitate to reach out to us via email using ticket 456029.
Once again, we apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for brining your concerns to our attention.
I would like to sincerely apologize for the experience that led to your 1-star rating. We deeply regret the frustration this has caused and truly appreciate your feedback.
We have received your complaint and, after investigation, it appears that the last payment on your account was made in April, which resulted in the account being canceled. However, we have asked our Retentions team to look into the situation and confirm if they can assist with a payment arrangement to help resolve this issue.
Thank you for your understanding, and we will update you as soon as we receive further feedback. Should you have any questions or need further assistance in the meantime, please don’t hesitate to reach out to us via email using ticket 456029.
Once again, we apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations