NM
Nelisa M
1 reviews | Active since Dec 2022
24 Nov 2023, 19:17
Very bad customer service
I reported yesterday which was the 23rd of November that my Internet connection is down. But I haven’t received any assistance when I text them on whatsapp they keep saying they have escalated the matter to finance but payment was made on the 31st even proof of payment was sent and I ended up resending it 5 times just to make sure that they receive it. I missed two teams meetings because of this and they do not care. Honestly I regret choosing them over other service providers.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
27 Nov 2023, 13:56Dear Nelisa
I sincerely apologize for the inconvenience and frustration you've experienced with your internet connection. Your concerns are of the utmost importance to us, and I want to assure you that we are taking immediate action to address this matter with urgency.
I have personally escalated the issue to our finance management team for urgent assistance. They will thoroughly investigate the situation, verify your payment, and ensure that your internet connection is restored promptly. I understand the impact this has had on your work commitments, and I'm truly sorry for any inconvenience caused.
Once again, I apologize for the frustration and inconvenience caused. Thank you for your understanding, and we appreciate your patience as we work to resolve this issue promptly.
Kind Regards
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced with your internet connection. Your concerns are of the utmost importance to us, and I want to assure you that we are taking immediate action to address this matter with urgency.
I have personally escalated the issue to our finance management team for urgent assistance. They will thoroughly investigate the situation, verify your payment, and ensure that your internet connection is restored promptly. I understand the impact this has had on your work commitments, and I'm truly sorry for any inconvenience caused.
Once again, I apologize for the frustration and inconvenience caused. Thank you for your understanding, and we appreciate your patience as we work to resolve this issue promptly.
Kind Regards
Marilize
MetroFibre Networx's reply27 Nov 2023, 13:56
Official
Dear Nelisa
I sincerely apologize for the inconvenience and frustration you've experienced with your internet connection. Your concerns are of the utmost importance to us, and I want to assure you that we are taking immediate action to address this matter with urgency.
I have personally escalated the issue to our finance management team for urgent assistance. They will thoroughly investigate the situation, verify your payment, and ensure that your internet connection is restored promptly. I understand the impact this has had on your work commitments, and I'm truly sorry for any inconvenience caused.
Once again, I apologize for the frustration and inconvenience caused. Thank you for your understanding, and we appreciate your patience as we work to resolve this issue promptly.
Kind Regards
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced with your internet connection. Your concerns are of the utmost importance to us, and I want to assure you that we are taking immediate action to address this matter with urgency.
I have personally escalated the issue to our finance management team for urgent assistance. They will thoroughly investigate the situation, verify your payment, and ensure that your internet connection is restored promptly. I understand the impact this has had on your work commitments, and I'm truly sorry for any inconvenience caused.
Once again, I apologize for the frustration and inconvenience caused. Thank you for your understanding, and we appreciate your patience as we work to resolve this issue promptly.
Kind Regards
Marilize