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Grace
1 reviews | Active since Nov 2023
08 Mar 2025, 18:11
Utterly disappointed and disgusted and frustrated
I have been offline since 15:20 and I immediately took a pic and logged a ticket on my client dashboard than I sent a message on their official WhatsApp number- it is now 18:10 and I have not been assisted instead the person whom is assisting me keeps telling me to switch off the router and switch it on and nothing has happened for the past 3 hours and I’ve lost 4 hours of work that I won’t be compensated for because of your incompetence and slow service, I am so disappointed.The agent refused to give me their name
Helpful (0)
Replies (5)0
Replies (5)G
Grace's updateReviewer Update
08 Mar 2025, 18:23I need this sorted out ASAP
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Grace's update08 Mar 2025, 18:23
Reviewer Update
I need this sorted out ASAP
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Grace's updateReviewer Update
08 Mar 2025, 18:23The agent on WhatsApp has now decided to close the chat and I have to start from scratch explaining to a new person what’s happening and wait for them to take 30 mins to reply to my messages
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Grace's update08 Mar 2025, 18:23
Reviewer Update
The agent on WhatsApp has now decided to close the chat and I have to start from scratch explaining to a new person what’s happening and wait for them to take 30 mins to reply to my messages
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Grace's updateReviewer Update
08 Mar 2025, 18:31I actually texted on WhatsApp at 15:16 and still till now-I don’t know why I don’t have network and yet I don’t owe you guys and I am the only one in my area with this issue
If by 7 no one has called me or assisted me with this inquiry it won’t be nice at all
If by 7 no one has called me or assisted me with this inquiry it won’t be nice at all
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Grace's update08 Mar 2025, 18:31
Reviewer Update
I actually texted on WhatsApp at 15:16 and still till now-I don’t know why I don’t have network and yet I don’t owe you guys and I am the only one in my area with this issue
If by 7 no one has called me or assisted me with this inquiry it won’t be nice at all
If by 7 no one has called me or assisted me with this inquiry it won’t be nice at all
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Grace's updateReviewer Update
08 Mar 2025, 19:00And this thing of customers chatting with agents whose names are a mystery needs to stop because how will they take accountability for their incompetence and slow, unsatisfactory service????
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Grace's update08 Mar 2025, 19:00
Reviewer Update
And this thing of customers chatting with agents whose names are a mystery needs to stop because how will they take accountability for their incompetence and slow, unsatisfactory service????
MetroFibre Networx's replyOfficial
10 Mar 2025, 09:34Dear Grace
We sincerely apologize for the inconvenience you experienced. We’d like to confirm that your service has now been restored. Please monitor your connection and let us know if you encounter any further issues—we’re here to assist.
Thank you for your patience and for reaching out to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience you experienced. We’d like to confirm that your service has now been restored. Please monitor your connection and let us know if you encounter any further issues—we’re here to assist.
Thank you for your patience and for reaching out to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Mar 2025, 09:34
Official
Dear Grace
We sincerely apologize for the inconvenience you experienced. We’d like to confirm that your service has now been restored. Please monitor your connection and let us know if you encounter any further issues—we’re here to assist.
Thank you for your patience and for reaching out to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience you experienced. We’d like to confirm that your service has now been restored. Please monitor your connection and let us know if you encounter any further issues—we’re here to assist.
Thank you for your patience and for reaching out to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations