1 reviews | Active since Mar 2017
Uselless Fibre service provider. Do not use them.
Worst service provider ever. (Home-connect and MetroFibre)
Fibre either always very slow or its down.
Get technician out to fix the line, technician says they need to activate line and will be running 5 minutes later. Its now 2 days later with no help at all. This is after i reported the line still down 3 times on the day and call centre tech was gonna call me back.
I just need to add that this happend after i upgraded or sent a request to upgrade my line from 10Meg to 25 Meg. The very next day it went down. 2 weeks down.
as i said line always slow or down.
i would prefer to move to another service provider but you cant.
Previous incident my line was down for 1 month and tech advised they cut my line. He was there for 2 minutes but i had to wait 4 weeks and you still need to pay for full month.
Any people involved with Complexes or deciding to go fibre. Watch out for Home Connect and MetroFibre. Bull****ters.
Hi there Quinton,
We understand how disappointing it can be when your expectations are not met, we apologise for this inconvenience.
We have made contact with HomeConnect about the matter, it seems that they did not receive your upgrade request. We have asked them to make contact with you.
As for your speed, please see our FAQ's on MetroFibre's or HomeConnect's website on conducting a true speed test and what influences your speed. We advise that you email a screenshot of these results through to HomeConnect support.
HomeConnect is your service provider, all communication and service support will come directly from them.
Kind regards,
The MetroFibre Team
Hi there Quinton,
We understand how disappointing it can be when your expectations are not met, we apologise for this inconvenience.
We have made contact with HomeConnect about the matter, it seems that they did not receive your upgrade request. We have asked them to make contact with you.
As for your speed, please see our FAQ's on MetroFibre's or HomeConnect's website on conducting a true speed test and what influences your speed. We advise that you email a screenshot of these results through to HomeConnect support.
HomeConnect is your service provider, all communication and service support will come directly from them.
Kind regards,
The MetroFibre Team