CB
Cavlyn B
1 reviews | Active since Mar 2022
21 Feb 2023, 15:37
Useless Technican!!
A technician from metrofibre came through to my complex to install Fibre to my neighbors apartment. This said techican, whose name is Victor, while installing the Fibre for my neighbor, he obviously did something to mine as I saw him open the cover of the maintenance hole and thereafter no internet access!!Upon advising my neighbor that my Fibre had lost service she asked said Victor to please check what the issue is as he was working with the fibre. While he was still busy, I confirmed with my service provider that hosts the Fibre that it was nothing on their side. My neighbor before he left directed him to my apartment and Victor decided to ignore her and got into his car and left. Now I am told that it will take 48 to 72 hours to repair such issue. The behavior of your said technician was disgusting to say the least. His customer etiquette is disturbing and now i am left with no connection because Victor decided to not care. I don't even think he would have had the decency to report his said mistake to his supervisor! It's disappointing to know this technican deliberately ignored a problem he created!
Helpful (0)
Replies (11)0
Replies (11)
MetroFibre Networx's replyOfficial
21 Feb 2023, 15:42Dear Cavlyn,
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please note that the consultant will be in contact with you.
Kind Regards,
Metrofibre
Shanice
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please note that the consultant will be in contact with you.
Kind Regards,
Metrofibre
Shanice
Best regards,
MetroFibre Networx's reply21 Feb 2023, 15:42
Official
Dear Cavlyn,
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please note that the consultant will be in contact with you.
Kind Regards,
Metrofibre
Shanice
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us. We know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please note that the consultant will be in contact with you.
Kind Regards,
Metrofibre
Shanice
Best regards,
CB
Cavlyn B's updateReviewer Update
21 Feb 2023, 18:00Good Day
I appreciate your response.
I am unsure how you will assist as you clearly cannot see the urgency! Unless you send a technician out at 8am tomorrow, then you have failed in showing your concern. Which is literally impossible since no one has contacted me yet.
Are you aware that people work remotely which means one needs internet connection to do so. You will not be concerned about the additional cost, but you are happy to recieve premiums for disgusting services. In addition I would happily understand if it was a general issue but here, your technician literally caused this and all I hear is we will get back to you.
I appreciate your response.
I am unsure how you will assist as you clearly cannot see the urgency! Unless you send a technician out at 8am tomorrow, then you have failed in showing your concern. Which is literally impossible since no one has contacted me yet.
Are you aware that people work remotely which means one needs internet connection to do so. You will not be concerned about the additional cost, but you are happy to recieve premiums for disgusting services. In addition I would happily understand if it was a general issue but here, your technician literally caused this and all I hear is we will get back to you.
CB
Cavlyn B's update21 Feb 2023, 18:00
Reviewer Update
Good Day
I appreciate your response.
I am unsure how you will assist as you clearly cannot see the urgency! Unless you send a technician out at 8am tomorrow, then you have failed in showing your concern. Which is literally impossible since no one has contacted me yet.
Are you aware that people work remotely which means one needs internet connection to do so. You will not be concerned about the additional cost, but you are happy to recieve premiums for disgusting services. In addition I would happily understand if it was a general issue but here, your technician literally caused this and all I hear is we will get back to you.
I appreciate your response.
I am unsure how you will assist as you clearly cannot see the urgency! Unless you send a technician out at 8am tomorrow, then you have failed in showing your concern. Which is literally impossible since no one has contacted me yet.
Are you aware that people work remotely which means one needs internet connection to do so. You will not be concerned about the additional cost, but you are happy to recieve premiums for disgusting services. In addition I would happily understand if it was a general issue but here, your technician literally caused this and all I hear is we will get back to you.
MetroFibre Networx's replyOfficial
21 Feb 2023, 18:14Good Day Cavlyn
We have advised of the urgency of your query.
You will be assisted as soon as possible.
We do apologise for the inconvenience that this is causing.
Kind Regards,
Siboniso
Metrofibre
We have advised of the urgency of your query.
You will be assisted as soon as possible.
We do apologise for the inconvenience that this is causing.
Kind Regards,
Siboniso
Metrofibre
Best regards,
MetroFibre Networx's reply21 Feb 2023, 18:14
Official
Good Day Cavlyn
We have advised of the urgency of your query.
You will be assisted as soon as possible.
We do apologise for the inconvenience that this is causing.
Kind Regards,
Siboniso
Metrofibre
We have advised of the urgency of your query.
You will be assisted as soon as possible.
We do apologise for the inconvenience that this is causing.
Kind Regards,
Siboniso
Metrofibre
Best regards,
CB
Cavlyn B's updateReviewer Update
21 Feb 2023, 18:20Again!! These automated responses.As I read all the complaints on HelloPeter. I am not surprised.
Please stop replying as it serves zero purpose. Please rather provide proper training to your technicians, so they don't break what doesn't need fixing. Instead I expect a technician out tomorrow morning.
Have a pleasant evening!
Please stop replying as it serves zero purpose. Please rather provide proper training to your technicians, so they don't break what doesn't need fixing. Instead I expect a technician out tomorrow morning.
Have a pleasant evening!
CB
Cavlyn B's update21 Feb 2023, 18:20
Reviewer Update
Again!! These automated responses.As I read all the complaints on HelloPeter. I am not surprised.
Please stop replying as it serves zero purpose. Please rather provide proper training to your technicians, so they don't break what doesn't need fixing. Instead I expect a technician out tomorrow morning.
Have a pleasant evening!
Please stop replying as it serves zero purpose. Please rather provide proper training to your technicians, so they don't break what doesn't need fixing. Instead I expect a technician out tomorrow morning.
Have a pleasant evening!
MetroFibre Networx's replyOfficial
22 Feb 2023, 08:24Dear Cavlyn
We have escalated this query t0 our maintenance team and are awaiting feedback.
We will revert once a time is provided.
Kind Regards
MetroFibre
Shanice
We have escalated this query t0 our maintenance team and are awaiting feedback.
We will revert once a time is provided.
Kind Regards
MetroFibre
Shanice
Best regards,
MetroFibre Networx's reply22 Feb 2023, 08:24
Official
Dear Cavlyn
We have escalated this query t0 our maintenance team and are awaiting feedback.
We will revert once a time is provided.
Kind Regards
MetroFibre
Shanice
We have escalated this query t0 our maintenance team and are awaiting feedback.
We will revert once a time is provided.
Kind Regards
MetroFibre
Shanice
Best regards,
CB
Cavlyn B's updateReviewer Update
22 Feb 2023, 10:28Hi Shanice
I confirm that I recieved a call from your offices to which I returned and was advised that a technician would call me immediately.
Please note I am still waiting for over an hour for this call. I would really appreciate if this issue is resolved today!
Regards
Cavlyn
I confirm that I recieved a call from your offices to which I returned and was advised that a technician would call me immediately.
Please note I am still waiting for over an hour for this call. I would really appreciate if this issue is resolved today!
Regards
Cavlyn
CB
Cavlyn B's update22 Feb 2023, 10:28
Reviewer Update
Hi Shanice
I confirm that I recieved a call from your offices to which I returned and was advised that a technician would call me immediately.
Please note I am still waiting for over an hour for this call. I would really appreciate if this issue is resolved today!
Regards
Cavlyn
I confirm that I recieved a call from your offices to which I returned and was advised that a technician would call me immediately.
Please note I am still waiting for over an hour for this call. I would really appreciate if this issue is resolved today!
Regards
Cavlyn
MetroFibre Networx's replyOfficial
22 Feb 2023, 12:30Dear Cavlyn
Please note that the technician will be in contact with you.
Kind Regards
MetroFibre
Shanice
Please note that the technician will be in contact with you.
Kind Regards
MetroFibre
Shanice
Best regards,
MetroFibre Networx's reply22 Feb 2023, 12:30
Official
Dear Cavlyn
Please note that the technician will be in contact with you.
Kind Regards
MetroFibre
Shanice
Please note that the technician will be in contact with you.
Kind Regards
MetroFibre
Shanice
Best regards,
CB
Cavlyn B's updateReviewer Update
22 Feb 2023, 19:27Good Day
Kindly note that 26 hours later, multiple hellopeter comments, telephone calls, wasted expenses and consequential losses.The same technician who caused the issue, repaired it. Something he could have done yesterday as he was requested to do so.
Disappointed to say the least, imagine all of the above for a no fault of mine, not even a request for your technician to tamper with my Fibre. Just an innocent person going about their day.
I hope that you do better as a service provider. Perhaps it's a training issue, I am unsure but I hope I don't have to ever experience this again.
Have a lovely evening!
Kind Regards
Cavlyn
Kindly note that 26 hours later, multiple hellopeter comments, telephone calls, wasted expenses and consequential losses.The same technician who caused the issue, repaired it. Something he could have done yesterday as he was requested to do so.
Disappointed to say the least, imagine all of the above for a no fault of mine, not even a request for your technician to tamper with my Fibre. Just an innocent person going about their day.
I hope that you do better as a service provider. Perhaps it's a training issue, I am unsure but I hope I don't have to ever experience this again.
Have a lovely evening!
Kind Regards
Cavlyn
CB
Cavlyn B's update22 Feb 2023, 19:27
Reviewer Update
Good Day
Kindly note that 26 hours later, multiple hellopeter comments, telephone calls, wasted expenses and consequential losses.The same technician who caused the issue, repaired it. Something he could have done yesterday as he was requested to do so.
Disappointed to say the least, imagine all of the above for a no fault of mine, not even a request for your technician to tamper with my Fibre. Just an innocent person going about their day.
I hope that you do better as a service provider. Perhaps it's a training issue, I am unsure but I hope I don't have to ever experience this again.
Have a lovely evening!
Kind Regards
Cavlyn
Kindly note that 26 hours later, multiple hellopeter comments, telephone calls, wasted expenses and consequential losses.The same technician who caused the issue, repaired it. Something he could have done yesterday as he was requested to do so.
Disappointed to say the least, imagine all of the above for a no fault of mine, not even a request for your technician to tamper with my Fibre. Just an innocent person going about their day.
I hope that you do better as a service provider. Perhaps it's a training issue, I am unsure but I hope I don't have to ever experience this again.
Have a lovely evening!
Kind Regards
Cavlyn
MetroFibre Networx's replyOfficial
23 Feb 2023, 06:05Dear Cavlyn
We appreciate you informing us that you were assisted and that your line is operational.
We truly apologise for your experience, and we work to improve every day so that we can provide better service our services to our customers.
We thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
We appreciate you informing us that you were assisted and that your line is operational.
We truly apologise for your experience, and we work to improve every day so that we can provide better service our services to our customers.
We thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
Best regards,
MetroFibre Networx's reply23 Feb 2023, 06:05
Official
Dear Cavlyn
We appreciate you informing us that you were assisted and that your line is operational.
We truly apologise for your experience, and we work to improve every day so that we can provide better service our services to our customers.
We thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
We appreciate you informing us that you were assisted and that your line is operational.
We truly apologise for your experience, and we work to improve every day so that we can provide better service our services to our customers.
We thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
Best regards,
CB
Cavlyn B's updateReviewer Update
11 Mar 2023, 12:01Dear Metrofibre!!!
Here we go again!! I have Fibre with your company since 2018, with maybe 5/6 issues since then.
However this morning again, my internet service is gone. As you will see from my last complain being 21st February 2023, this is now becoming an issue. Imagine having to wait 24/48 hours every 2/3 weeks.
This is bad service!! Why have you dropped the ball.
Here we go again!! I have Fibre with your company since 2018, with maybe 5/6 issues since then.
However this morning again, my internet service is gone. As you will see from my last complain being 21st February 2023, this is now becoming an issue. Imagine having to wait 24/48 hours every 2/3 weeks.
This is bad service!! Why have you dropped the ball.
CB
Cavlyn B's update11 Mar 2023, 12:01
Reviewer Update
Dear Metrofibre!!!
Here we go again!! I have Fibre with your company since 2018, with maybe 5/6 issues since then.
However this morning again, my internet service is gone. As you will see from my last complain being 21st February 2023, this is now becoming an issue. Imagine having to wait 24/48 hours every 2/3 weeks.
This is bad service!! Why have you dropped the ball.
Here we go again!! I have Fibre with your company since 2018, with maybe 5/6 issues since then.
However this morning again, my internet service is gone. As you will see from my last complain being 21st February 2023, this is now becoming an issue. Imagine having to wait 24/48 hours every 2/3 weeks.
This is bad service!! Why have you dropped the ball.
MetroFibre Networx's replyOfficial
11 Mar 2023, 17:56Dear Calvyn,
Please send us a picture of your router via WhatsApp ***) so we may confirm what the issue might be.
Kind Regards
Clarisa
Metrofibre
Please send us a picture of your router via WhatsApp ***) so we may confirm what the issue might be.
Kind Regards
Clarisa
Metrofibre
Best regards,
MetroFibre Networx's reply11 Mar 2023, 17:56
Official
Dear Calvyn,
Please send us a picture of your router via WhatsApp ***) so we may confirm what the issue might be.
Kind Regards
Clarisa
Metrofibre
Please send us a picture of your router via WhatsApp ***) so we may confirm what the issue might be.
Kind Regards
Clarisa
Metrofibre
Best regards,