LM
Lerato M
1 reviews | Active since Apr 2020
05 Dec 2023, 12:19
USELESS SERVICE PROVIDER OF THE YEAR 2023
The support department is worse department in this company, not sure if they are being trained for customer ethics but I'm disappointed with the lady that assisted me this morning. It's a pity I didn't get her name. Useless consultant of the year. She **** and said my WiFi will be up and running in 45mins time...one hour later I'm still waiting.
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MetroFibre Networx's replyOfficial
05 Dec 2023, 15:24Dear Lerato
I sincerely apologize for the frustration and disappointment you experienced during your recent interaction with our support department. Your feedback is important to us, and I want to assure you that we take this matter seriously.
After conducting a thorough investigation into your reported WiFi issue, we can confirm that your physical fibre link is up and running with optimal readings, and your router is back online. I understand the inconvenience caused by the delay in resolving the matter, and I sincerely apologize for any frustration you've experienced.
Regarding your feedback on the support consultant who assisted you, we are committed to providing excellent customer service, and it's disheartening to learn that your expectations were not met during this interaction. We will address this matter internally to ensure that such instances do not reoccur.
If you encounter any further issues or have additional concerns, please feel free to reply to this email or contact our customer support team directly. We appreciate your patience and understanding as we continuously strive to improve our services.
Thank you for bringing this to our attention, and we are committed to ensuring a more positive experience in the future.
Best Regards,
Marilize
I sincerely apologize for the frustration and disappointment you experienced during your recent interaction with our support department. Your feedback is important to us, and I want to assure you that we take this matter seriously.
After conducting a thorough investigation into your reported WiFi issue, we can confirm that your physical fibre link is up and running with optimal readings, and your router is back online. I understand the inconvenience caused by the delay in resolving the matter, and I sincerely apologize for any frustration you've experienced.
Regarding your feedback on the support consultant who assisted you, we are committed to providing excellent customer service, and it's disheartening to learn that your expectations were not met during this interaction. We will address this matter internally to ensure that such instances do not reoccur.
If you encounter any further issues or have additional concerns, please feel free to reply to this email or contact our customer support team directly. We appreciate your patience and understanding as we continuously strive to improve our services.
Thank you for bringing this to our attention, and we are committed to ensuring a more positive experience in the future.
Best Regards,
Marilize
MetroFibre Networx's reply05 Dec 2023, 15:24
Official
Dear Lerato
I sincerely apologize for the frustration and disappointment you experienced during your recent interaction with our support department. Your feedback is important to us, and I want to assure you that we take this matter seriously.
After conducting a thorough investigation into your reported WiFi issue, we can confirm that your physical fibre link is up and running with optimal readings, and your router is back online. I understand the inconvenience caused by the delay in resolving the matter, and I sincerely apologize for any frustration you've experienced.
Regarding your feedback on the support consultant who assisted you, we are committed to providing excellent customer service, and it's disheartening to learn that your expectations were not met during this interaction. We will address this matter internally to ensure that such instances do not reoccur.
If you encounter any further issues or have additional concerns, please feel free to reply to this email or contact our customer support team directly. We appreciate your patience and understanding as we continuously strive to improve our services.
Thank you for bringing this to our attention, and we are committed to ensuring a more positive experience in the future.
Best Regards,
Marilize
I sincerely apologize for the frustration and disappointment you experienced during your recent interaction with our support department. Your feedback is important to us, and I want to assure you that we take this matter seriously.
After conducting a thorough investigation into your reported WiFi issue, we can confirm that your physical fibre link is up and running with optimal readings, and your router is back online. I understand the inconvenience caused by the delay in resolving the matter, and I sincerely apologize for any frustration you've experienced.
Regarding your feedback on the support consultant who assisted you, we are committed to providing excellent customer service, and it's disheartening to learn that your expectations were not met during this interaction. We will address this matter internally to ensure that such instances do not reoccur.
If you encounter any further issues or have additional concerns, please feel free to reply to this email or contact our customer support team directly. We appreciate your patience and understanding as we continuously strive to improve our services.
Thank you for bringing this to our attention, and we are committed to ensuring a more positive experience in the future.
Best Regards,
Marilize