Useless service provider
I am on a 250meg line but I have made peace with 20meg that metro Fibre is giving to me after numerous complains from last year. This year it has drastically dropped and I cant even check a WhatsApp status. You log a call and no one will respond, you call and hold for 50minutes with no consultant to pick up, I exhausted all avenues to get hold of you. You request a call back and a call drops within a second. I am done with this ****py service
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Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
07 Feb 2025, 15:23Dear Kagiso
We sincerely apologize for the delay in assisting with your query and the lack of response you have experienced. We understand how frustrating this must be.
Please be assured that we have escalated your query to our NOC department, who are actively investigating the issue. They will be in contact with you to provide further assistance and work on resolving the problem as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the delay in assisting with your query and the lack of response you have experienced. We understand how frustrating this must be.
Please be assured that we have escalated your query to our NOC department, who are actively investigating the issue. They will be in contact with you to provide further assistance and work on resolving the problem as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Feb 2025, 15:23
Official
Dear Kagiso
We sincerely apologize for the delay in assisting with your query and the lack of response you have experienced. We understand how frustrating this must be.
Please be assured that we have escalated your query to our NOC department, who are actively investigating the issue. They will be in contact with you to provide further assistance and work on resolving the problem as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the delay in assisting with your query and the lack of response you have experienced. We understand how frustrating this must be.
Please be assured that we have escalated your query to our NOC department, who are actively investigating the issue. They will be in contact with you to provide further assistance and work on resolving the problem as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
's updateReviewer Update
07 Feb 2025, 16:00What's your turnaround time or should I just wait and hope? Do you suggest that I look for a better service provider who takes their clients queries seriously? Should we now log call on hello Peter to get response because none of your other channel are responsive. If you understood my frustration this could've been resolve, go through my call logs and you will see that I have been complaining of the same thing and no one bothers
's update07 Feb 2025, 16:00
Reviewer Update
What's your turnaround time or should I just wait and hope? Do you suggest that I look for a better service provider who takes their clients queries seriously? Should we now log call on hello Peter to get response because none of your other channel are responsive. If you understood my frustration this could've been resolve, go through my call logs and you will see that I have been complaining of the same thing and no one bothers
MetroFibre Networx's replyOfficial
07 Feb 2025, 16:29Dear Kagiso
Your response has been noted and once again, we apologise for the delay in assistance.
Our team will assist you as soon as possible. The standard turnaround time is 3-4 days, your query has been escalated and urgent assistance will be provided.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Your response has been noted and once again, we apologise for the delay in assistance.
Our team will assist you as soon as possible. The standard turnaround time is 3-4 days, your query has been escalated and urgent assistance will be provided.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Feb 2025, 16:29
Official
Dear Kagiso
Your response has been noted and once again, we apologise for the delay in assistance.
Our team will assist you as soon as possible. The standard turnaround time is 3-4 days, your query has been escalated and urgent assistance will be provided.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Your response has been noted and once again, we apologise for the delay in assistance.
Our team will assist you as soon as possible. The standard turnaround time is 3-4 days, your query has been escalated and urgent assistance will be provided.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
's updateReviewer Update
07 Feb 2025, 16:403-4 days?
So what do you suggest I must do in the meantime? Buy a new data router?
Please arrange for the reimbur*****t for your bad none existence service.
So what do you suggest I must do in the meantime? Buy a new data router?
Please arrange for the reimbur*****t for your bad none existence service.
's update07 Feb 2025, 16:40
Reviewer Update
3-4 days?
So what do you suggest I must do in the meantime? Buy a new data router?
Please arrange for the reimbur*****t for your bad none existence service.
So what do you suggest I must do in the meantime? Buy a new data router?
Please arrange for the reimbur*****t for your bad none existence service.
MetroFibre Networx's replyOfficial
10 Feb 2025, 07:18 We can confirm that our technical team has responded. Should you need assistance, please reply to the email sent by our technical team.
MetroFibre Networx's reply10 Feb 2025, 07:18
Official
We can confirm that our technical team has responded. Should you need assistance, please reply to the email sent by our technical team.
's updateReviewer Update
09 Mar 2025, 14:05This is still ongoing, logged another ticket and no one is responding? Maybe I am missing something, how do you service your clients? I have had this drop connection issue for years and the only reason I am still with metro Fibre is you ran the infrastructure. I am now tired of taking screenshots showing that I am connected on Lan, speed tests to proof that my speed has dropped. If you don't have a solution say so
's update09 Mar 2025, 14:05
Reviewer Update
This is still ongoing, logged another ticket and no one is responding? Maybe I am missing something, how do you service your clients? I have had this drop connection issue for years and the only reason I am still with metro Fibre is you ran the infrastructure. I am now tired of taking screenshots showing that I am connected on Lan, speed tests to proof that my speed has dropped. If you don't have a solution say so