USELESS SERVICE PROVIDER!

I changed ISP's 6 weeks ago, the old ISP's line cancelled on Sunday. The new ISP took over Monday, they advised that it will take 2 days to be connected. On the second day they said the Metrofibre box is wrong, even though i sent them pics of the box 6 weeks ago, and even on Monday 01 September 2025.

Now Metrofibre have to send out a technician to install a new box, they have no sense of urgency. I called several times, and everytime Metrofirbe escalates and finally the technician calls me this morning.

The technician was absolutely rude, does not have the right address and it will take 1-2 days to update, then he will come after then. i raised rhe sense of urgency he said it "isnt" going to happen as soon as I want.

I am so sick of the way we have to deal with Metrofibre, i had issues prior with the old ISP, and thought that was ISP issue, but it seems to be Metrofibre.

There is no sense of urgency, i work from home, i have not anticipated it is going to take this long, i am now in trouble with work and and this is impacting us.