Useless service provided!

The one thing Metro Fibre specializes in they are UNABLE to provide. I have their network for a month, been COMPLAINING for a month and been talking to most everyone (names you have and you can NEVER reach that person again) that works for Metro Fibre and they still CAN'T get their system to work! At last they wanted to swop the router but they have my address wrong (their FAULT and making it my problem and no one is ABLE to change the address) and because of that they simply CLOSED the ticket after all the effort to get them to DO SOMETHING at all! Now it's the start of a new month and they will definitely deduct a payment for the month but WITHOUT a SERVICE PROVIDED! Metro Fibre when are you going to GET IT RIGHT THE FIRST TIME! Where is he pride in providing a service that works! Nicolette Potgieter