Useless service ever!!!!

I have never had such BAD AND USELESS experience or service with metrofibre I reported my router faulty only for it to be replaced but once technician left it had no connection only only to be told NOKIA router had a problem issue had to be resolved but to my surprise problem was reported to be solved but my router still had not been solved emailed support only to be told the same thing case reffered to Engineers or being told i would be given a call back till today no assistance it's either am placed on hold for close to 20-30 minutes for my called to be dropped, an Agent by the name Pamela placed me on hold to drop my call by that time am using my own Airtime such disgusting service!!!!!!