JF
JP F
1 reviews | Active since Oct 2017
08 Dec 2024, 10:14
Useless service
Metrofibre is the worst service company in South Africa!!!! In my experience its easier to get help from Sars.
Internet line been down since Wednesday and no matter how many times you phone to follow up, still nothing, just empty promises.
There is no way to speak to manager, the call centre can only send escalation emails, and still nothing.
The competancy of staff is a reflection of the competency of management, and they ultimately reflect the competency of the board/exco.
Its so sad that huge corporates like them get away with everything.... "one small home client would not touch our bottom line, so why be concerned"
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Replies (1)
MetroFibre Networx's replyOfficial
08 Dec 2024, 10:58Dear JP Fourie
We sincerely apologize for the poor service you have experienced and the delay in resolving your line issue. We understand how frustrating and inconvenient this must be, and I truly regret that we have not met your expectations.
We have requested the contractor assigned to your ticket to contact you urgently to assist with resolving your line issue. We will also follow up on this to ensure the matter is prioritized and that you are updated as soon as possible.
Thank you for your patience. If you have any further concerns, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the poor service you have experienced and the delay in resolving your line issue. We understand how frustrating and inconvenient this must be, and I truly regret that we have not met your expectations.
We have requested the contractor assigned to your ticket to contact you urgently to assist with resolving your line issue. We will also follow up on this to ensure the matter is prioritized and that you are updated as soon as possible.
Thank you for your patience. If you have any further concerns, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Dec 2024, 10:58
Official
Dear JP Fourie
We sincerely apologize for the poor service you have experienced and the delay in resolving your line issue. We understand how frustrating and inconvenient this must be, and I truly regret that we have not met your expectations.
We have requested the contractor assigned to your ticket to contact you urgently to assist with resolving your line issue. We will also follow up on this to ensure the matter is prioritized and that you are updated as soon as possible.
Thank you for your patience. If you have any further concerns, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the poor service you have experienced and the delay in resolving your line issue. We understand how frustrating and inconvenient this must be, and I truly regret that we have not met your expectations.
We have requested the contractor assigned to your ticket to contact you urgently to assist with resolving your line issue. We will also follow up on this to ensure the matter is prioritized and that you are updated as soon as possible.
Thank you for your patience. If you have any further concerns, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations