1 reviews | Active since Jan 2025
Useless Service:: Avoid Afrihost and MetroFibre: Zero Accountability, Endless Frustration
1 Star is too generous. It has been 4 weeks, and my fibre is still not installed! Every week, there’s a new excuse. Afrihost blames MetroFibre, and MetroFibre shifts the blame back to Afrihost. Neither company takes responsibility or provides any real solution.
When MetroFibre contacts me, they act as if everything is on track, but then—surprise!—there’s suddenly an issue with the application. They claim Afrihost must resolve it and refer it back to them. But when I speak to Afrihost, they insist that everything is already sorted. This endless back-and-forth is beyond frustrating and shows zero accountability.
Even Afrihost’s WhatsApp support has reached out to MetroFibre, but nothing happens—they just ignore you. This is unacceptable and a complete failure of service.
Avoid Afrihost and MetroFibre at all costs—you’ll waste your time, money, and patience.
We sincerely apologize for the inconvenience and frustration caused by the delays and lack of clarity regarding your fibre installation. This is not the level of service we strive to provide, and we deeply regret the back-and-forth you’ve experienced.
Your query has been escalated to the relevant department for urgent assistance. We are treating this matter as a priority, and you will be contacted shortly to arrange an appointment and ensure that the installation is completed as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this for you. If there is anything else you need in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience and frustration caused by the delays and lack of clarity regarding your fibre installation. This is not the level of service we strive to provide, and we deeply regret the back-and-forth you’ve experienced.
Your query has been escalated to the relevant department for urgent assistance. We are treating this matter as a priority, and you will be contacted shortly to arrange an appointment and ensure that the installation is completed as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this for you. If there is anything else you need in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations