SL
Sonja L
1 reviews | Active since Mar 2009
18 Nov 2020, 10:01
Useless service and no fibre for 5 days (up to 18.11.2020)
Fibre went off on Saturday, 14 Oct 20. Could not log to Afrihost and sent email. Email was only attended to Sunday, 15 Oct 20 and logged to Metrofibre (59292). SLA is 24-48 hours. Summary is that tech came out Tuesday, 17 Oct 2020 around 16:00 and fixed port as there are 2 other properties in same street having same issue. Waiting since yesterday for Metrofibre to reactivate ONT (router on site). Afrihost said Metrofibre will do and SMS once done. Still no internet - day 5. Moving to Vodacom as they offer reliable connection and correct speed at address.
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MetroFibre Networx's replyOfficial
23 Nov 2020, 08:32 Good morning Sonja,
Thank you for your message. Kindly can you send us your full names, contact details. residential address, AfriHost Account Number as well as your ticket number so we can escalate this problem to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly can you send us your full names, contact details. residential address, AfriHost Account Number as well as your ticket number so we can escalate this problem to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply23 Nov 2020, 08:32
Official
Good morning Sonja,
Thank you for your message. Kindly can you send us your full names, contact details. residential address, AfriHost Account Number as well as your ticket number so we can escalate this problem to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly can you send us your full names, contact details. residential address, AfriHost Account Number as well as your ticket number so we can escalate this problem to the correct department.
Thank you,
The MetroFibre Team