Useless Service: Afrihost and MetroFibre’s Never-Ending Excuses

Day 3 without internet. Afrihost claims the issue is with MetroFibre, while also insisting that technicians are "working on the problem." For two days? Really? That’s nonsense.

No one can—or wants to—tell me what’s actually wrong. Just some basic feedback would be enough, but instead, I get vague excuses. All I need to know is: What’s the problem, and how will it be fixed? It’s not complicated—this is customer service 101.

From day one, this has been a mess. If you’re reading this, do yourself a favour and stay far away from Afrihost and MetroFibre. They are a complete waste of time, money, and energy.

I have now lost 2.5 days' worth of work—time I can never get back. And of course, they won’t compensate me for my loss of income. This is beyond pathetic.