1 reviews | Active since May 2012
Useless Service
Useless service
One week ago (Sunday night) my internet service went down @ about 17:30.
I log a ticket en send a whatsapp, on the whatsapp line I was told that a contractor need to contact me.
The Tuesday a woman phoned me @ 11:00 and said that a contractor will be at my house @14:00. I was not available and she was so rude without asking when will suit me so that we can see what time both will be available, she just put the phone down in my ear.
The Thursday I got someone to have a look at my route and was informed that I need to replace the cable and I did… Wifi was back…
Friday morning I got a mail stated that the ticket was resolved…. Metrofibre did not resolve the issue, I did it myself…
When I got home today my internet is off again… Useless on the whatsapp line…
I'm very unhappy with metrofibre service….
Thank you for bringing this to our attention, and we sincerely apologise for the experience you've had.
Please be assured that your query is currently with our Maintenance department. We have requested the contractor to contact you urgently tomorrow to assist.
We understand your frustration and are committed to ensuring this issue is properly resolved. Should you have a preferred time for the technician to reach out, please feel free to let us know and we’ll do our best to coordinate accordingly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention, and we sincerely apologise for the experience you've had.
Please be assured that your query is currently with our Maintenance department. We have requested the contractor to contact you urgently tomorrow to assist.
We understand your frustration and are committed to ensuring this issue is properly resolved. Should you have a preferred time for the technician to reach out, please feel free to let us know and we’ll do our best to coordinate accordingly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience and for following up.
Please note that an urgent scheduling request has been raised with our contractors to expedite the matter. We are actively working to ensure your service is attended to as soon as possible.
Should you require any further assistance in the meantime, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and for following up.
Please note that an urgent scheduling request has been raised with our contractors to expedite the matter. We are actively working to ensure your service is attended to as soon as possible.
Should you require any further assistance in the meantime, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations