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Neville N
1 reviews | Active since Nov 2016
04 Mar 2026, 19:03
Useless or non existent support
24 hours later and still to call back for support...whatsapps emails socialmedia and web portal... nothing responded to as yet
Absolutely useless support and even more useless automated answering system
Helpful (0)
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Replies (1)
MetroFibre Networx's replyOfficial
04 Mar 2026, 19:13Dear Neville Naicker
Thank you for bringing this to our attention. I can fully understand how frustrating it must be to reach out through multiple channels and not receive a response, especially when you require urgent support.
This is not the level of service we aim to deliver. Your experience does not reflect the standards we hold ourselves to, particularly regarding response times and communication.
We appreciate you raising this and allowing us to make it right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. I can fully understand how frustrating it must be to reach out through multiple channels and not receive a response, especially when you require urgent support.
This is not the level of service we aim to deliver. Your experience does not reflect the standards we hold ourselves to, particularly regarding response times and communication.
We appreciate you raising this and allowing us to make it right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Mar 2026, 19:13
Official
Dear Neville Naicker
Thank you for bringing this to our attention. I can fully understand how frustrating it must be to reach out through multiple channels and not receive a response, especially when you require urgent support.
This is not the level of service we aim to deliver. Your experience does not reflect the standards we hold ourselves to, particularly regarding response times and communication.
We appreciate you raising this and allowing us to make it right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. I can fully understand how frustrating it must be to reach out through multiple channels and not receive a response, especially when you require urgent support.
This is not the level of service we aim to deliver. Your experience does not reflect the standards we hold ourselves to, particularly regarding response times and communication.
We appreciate you raising this and allowing us to make it right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations