TK
Terry K
1 reviews | Active since Mar 2021
19 Oct 2023, 11:36
Useless NOC
My router has been faulty since 7th Oct and they still have not been able to sort out the problem. I have run a trace to the IP that I cannot access and have even sent this to them. No response. I call every day and get told the same story. Don't touch these guys. They have no idea what they are doing.
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MetroFibre Networx's replyOfficial
20 Oct 2023, 07:59Good day Terry.
Our apologies for the inconvenience and frustrations you had to endure during this issue. Our complaints and escalations team have addressed it with the relevant departments and agents you have spoken to. Should you have any further questions or service challenges, please get in contact with us at ***.
Kind regards
Our apologies for the inconvenience and frustrations you had to endure during this issue. Our complaints and escalations team have addressed it with the relevant departments and agents you have spoken to. Should you have any further questions or service challenges, please get in contact with us at ***.
Kind regards
Best regards,
MetroFibre Networx's reply20 Oct 2023, 07:59
Official
Good day Terry.
Our apologies for the inconvenience and frustrations you had to endure during this issue. Our complaints and escalations team have addressed it with the relevant departments and agents you have spoken to. Should you have any further questions or service challenges, please get in contact with us at ***.
Kind regards
Our apologies for the inconvenience and frustrations you had to endure during this issue. Our complaints and escalations team have addressed it with the relevant departments and agents you have spoken to. Should you have any further questions or service challenges, please get in contact with us at ***.
Kind regards
Best regards,