NM
Nonkululeko M
1 reviews | Active since Sept 2015
02 Feb 2026, 17:31
USELESS NETWORK!
The worst fibre network I have ever experienced! I have just paid my account last week for Feb! I have been without connection since 30/01. I have called countless time to speak to the robot- Sue Fast, the most useless robot, get rid of it, it’s not doing your customers any good! I paid, and I’m offline, 4 days now with no feedback! USELESS! When the want a sale they put you through to real humans, when you’re a paying customer needing their assistance they put you through to a stupid robot that is surely AI ***********!
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MetroFibre Networx's replyOfficial
02 Feb 2026, 17:44Thank you, Nonkululeko, for sharing your experience and bringing your concerns to our attention. We understand how important a reliable connection is, especially when you’ve already made your payment.
We are reviewing your case and will ensure your fault is investigated so that your service is restored. A member of our team will be in contact to provide feedback and guide you on the next steps to resolve this matter. We appreciate your patience as we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We are reviewing your case and will ensure your fault is investigated so that your service is restored. A member of our team will be in contact to provide feedback and guide you on the next steps to resolve this matter. We appreciate your patience as we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Feb 2026, 17:44
Official
Thank you, Nonkululeko, for sharing your experience and bringing your concerns to our attention. We understand how important a reliable connection is, especially when you’ve already made your payment.
We are reviewing your case and will ensure your fault is investigated so that your service is restored. A member of our team will be in contact to provide feedback and guide you on the next steps to resolve this matter. We appreciate your patience as we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We are reviewing your case and will ensure your fault is investigated so that your service is restored. A member of our team will be in contact to provide feedback and guide you on the next steps to resolve this matter. We appreciate your patience as we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations