LJ
Leanne J
1 reviews | Active since May 2016
31 Jan 2025, 08:51
USELESS METROFIBRE - DO NOT SIGN UP WITH THEM
DO NOT SIGN UP WITH THESE PEOPLE!!!! They are nothing but *******. They charge what they want, think they have access to your account so can deduct what they want. Statements are not good enough to prove you have paid an account!!! They do not get back to you when they over charge or owe you a credit. I have been waiting since 9 January for a response from this useless company and after 8 follow up mails and calls, still nothing!!!!!!!!! They are seriously useless and shocking and I hope they go out of business!!!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
31 Jan 2025, 10:04Dear Leanne,
Thank you for bringing your concerns to our attention. We value your feedback and want to assure you that your concerns have been well received.
We have escalated this matter to our Finance Management Team to ensure it is addressed appropriately and resolved to your satisfaction. Our team is actively reviewing your case, and we will provide you with further updates as soon as possible.
We appreciate your understanding and cooperation.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We value your feedback and want to assure you that your concerns have been well received.
We have escalated this matter to our Finance Management Team to ensure it is addressed appropriately and resolved to your satisfaction. Our team is actively reviewing your case, and we will provide you with further updates as soon as possible.
We appreciate your understanding and cooperation.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Jan 2025, 10:04
Official
Dear Leanne,
Thank you for bringing your concerns to our attention. We value your feedback and want to assure you that your concerns have been well received.
We have escalated this matter to our Finance Management Team to ensure it is addressed appropriately and resolved to your satisfaction. Our team is actively reviewing your case, and we will provide you with further updates as soon as possible.
We appreciate your understanding and cooperation.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We value your feedback and want to assure you that your concerns have been well received.
We have escalated this matter to our Finance Management Team to ensure it is addressed appropriately and resolved to your satisfaction. Our team is actively reviewing your case, and we will provide you with further updates as soon as possible.
We appreciate your understanding and cooperation.
Best regards,
MetroFibre Complaints & Escalations
LJ
Leanne J's updateReviewer Update
31 Jan 2025, 10:13If this issue is not resolved by COB Monday I am taking this to the Ombudsman. Your accounts people do not know what they are doing, put the phone down on me and then blame me for ending the call, your automated system is useless, every time I select 3 for accounts I get through to support. I am investigating moving my mothers fibre account from Metro because this treatment is not on!!!!!!!!!!!!!!! I was told PRECIOUS was calling me back at 9.20am, guess what??????????????? Of course she didn't!!!!!!!!!!!!!!!!
LJ
Leanne J's update31 Jan 2025, 10:13
Reviewer Update
If this issue is not resolved by COB Monday I am taking this to the Ombudsman. Your accounts people do not know what they are doing, put the phone down on me and then blame me for ending the call, your automated system is useless, every time I select 3 for accounts I get through to support. I am investigating moving my mothers fibre account from Metro because this treatment is not on!!!!!!!!!!!!!!! I was told PRECIOUS was calling me back at 9.20am, guess what??????????????? Of course she didn't!!!!!!!!!!!!!!!!
MetroFibre Networx's replyOfficial
31 Jan 2025, 12:59Dear Leanne
As per the feedback from our Finance Team, we understand your frustration and are committed to assisting with having your payments allocated correctly.
As per the feedback from our Finance Team, we understand your frustration and are committed to assisting with having your payments allocated correctly.
Please note that our procedures for allocating payments require proof of payment (POP) in PDF format. The POP should clearly reflect the date of payment, the balance, and the reference used.
Kindly provide the requested POPs in PDF format so we can assist you promptly.
We look forward to resolving this matter for you.
Kind Regards
MetroFibre Complaints & Escalations
Kind Regards
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Jan 2025, 12:59
Official
Dear Leanne
As per the feedback from our Finance Team, we understand your frustration and are committed to assisting with having your payments allocated correctly.
As per the feedback from our Finance Team, we understand your frustration and are committed to assisting with having your payments allocated correctly.
Please note that our procedures for allocating payments require proof of payment (POP) in PDF format. The POP should clearly reflect the date of payment, the balance, and the reference used.
Kindly provide the requested POPs in PDF format so we can assist you promptly.
We look forward to resolving this matter for you.
Kind Regards
MetroFibre Complaints & Escalations
Kind Regards
MetroFibre Complaints & Escalations