KG
KIM G
1 reviews | Active since Mar 2009
05 Mar 2026, 08:05
Useless Metrofibre , been a client for 10 years, they say I don't exist as a customer. I've had no fibre for 12 days. I can't get hold of anyone , no one comes here. The most *********** business ever. How do I actually get it sorted...of course I must s
<div>I have had no fibre for 12 days, I can't get hold of anybody, no one arrives here</div>
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
05 Mar 2026, 08:35Dear Kim Greenway
I’m really sorry to hear that you’ve been without fibre for this long and that you’ve had such difficulty getting assistance. I completely understand how frustrating this must be, especially after being a client for so many years.
Please know that I’m taking this seriously and will escalate the matter urgently to get clarity on your account and the service outage. I’ll also follow up to ensure that the issue is addressed as quickly as possible.
Thank you for your patience while we work on resolving this for you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Mar 2026, 08:35
Official
Dear Kim Greenway
I’m really sorry to hear that you’ve been without fibre for this long and that you’ve had such difficulty getting assistance. I completely understand how frustrating this must be, especially after being a client for so many years.
Please know that I’m taking this seriously and will escalate the matter urgently to get clarity on your account and the service outage. I’ll also follow up to ensure that the issue is addressed as quickly as possible.
Thank you for your patience while we work on resolving this for you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations