LR
Lee R
1 reviews | Active since Mar 2023
16 Mar 2023, 07:41
Useless Metrofibre
If I could give this useless service 0 I would! I signed up on the 1st of March and for 2 days into it the was interruption I was never restored and I have been waiting for a technician to come and figure out what is going on with the Wi-Fi, all I am getting is maintenance will give me feedback we are on day 16 or that my matter has been escalated and I am getting threatened that my subscription will be interrupted, how when it was never working from the start? I will not pay for something that never worked.
Look into this matter.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
16 Mar 2023, 07:46Dear Lee
Thank you for rating our services and bringing this issue to our attention.
Please note that we will be in contact shortly to assist you accordingly.
Kind Regards,
Ayanda
Metrofibre
Thank you for rating our services and bringing this issue to our attention.
Please note that we will be in contact shortly to assist you accordingly.
Kind Regards,
Ayanda
Metrofibre
MetroFibre Networx's reply16 Mar 2023, 07:46
Official
Dear Lee
Thank you for rating our services and bringing this issue to our attention.
Please note that we will be in contact shortly to assist you accordingly.
Kind Regards,
Ayanda
Metrofibre
Thank you for rating our services and bringing this issue to our attention.
Please note that we will be in contact shortly to assist you accordingly.
Kind Regards,
Ayanda
Metrofibre
MetroFibre Networx's replyOfficial
16 Mar 2023, 08:16Dear Lee
Thank you for taking our call.
As discussed the issues has been escalated to our NOC escalation department for further assistance.
Ticket Reference Number: 269500.
We will keep you updated.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call.
As discussed the issues has been escalated to our NOC escalation department for further assistance.
Ticket Reference Number: 269500.
We will keep you updated.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply16 Mar 2023, 08:16
Official
Dear Lee
Thank you for taking our call.
As discussed the issues has been escalated to our NOC escalation department for further assistance.
Ticket Reference Number: 269500.
We will keep you updated.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call.
As discussed the issues has been escalated to our NOC escalation department for further assistance.
Ticket Reference Number: 269500.
We will keep you updated.
Kind Regards,
Ayanda
MetroFibre
LR
Lee R's updateReviewer Update
22 Mar 2023, 18:16Ayanda, this thing is still not working! You promised that you’ll keep in touch with me but it’s been almost 6 days 🚮 if you not going to fix this thing, send a technician or something than cancel this your fibre and I’ll take my money else where.
Please don’t mention that you will be escalating the matter to who who, fix this issue or I’m gone, I’m giving you exactly 24 hours
Please don’t mention that you will be escalating the matter to who who, fix this issue or I’m gone, I’m giving you exactly 24 hours
LR
Lee R's update22 Mar 2023, 18:16
Reviewer Update
Ayanda, this thing is still not working! You promised that you’ll keep in touch with me but it’s been almost 6 days 🚮 if you not going to fix this thing, send a technician or something than cancel this your fibre and I’ll take my money else where.
Please don’t mention that you will be escalating the matter to who who, fix this issue or I’m gone, I’m giving you exactly 24 hours
Please don’t mention that you will be escalating the matter to who who, fix this issue or I’m gone, I’m giving you exactly 24 hours