CH
Christopher H
1 reviews | Active since Mar 2023
25 Mar 2023, 12:55
useless Metrofibre
Disgusting service from these so called Fibre providers, my internet provider and I have been battling to get Metrofibre to go to their exchange to sort out the line from their end its now going on 3 weeks with no assistance,
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
25 Mar 2023, 13:37Good Day Christopher
We do apologise for the poor service you have received and the time it has taken to sort this query out.
We have escalated it, the maintenance department will be contacting you as soon as possible to arrange another appointment.
Kind Regards,
Siboniso
Metrofibre
We do apologise for the poor service you have received and the time it has taken to sort this query out.
We have escalated it, the maintenance department will be contacting you as soon as possible to arrange another appointment.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply25 Mar 2023, 13:37
Official
Good Day Christopher
We do apologise for the poor service you have received and the time it has taken to sort this query out.
We have escalated it, the maintenance department will be contacting you as soon as possible to arrange another appointment.
Kind Regards,
Siboniso
Metrofibre
We do apologise for the poor service you have received and the time it has taken to sort this query out.
We have escalated it, the maintenance department will be contacting you as soon as possible to arrange another appointment.
Kind Regards,
Siboniso
Metrofibre
CH
Christopher H's updateReviewer Update
26 Mar 2023, 10:11Good day Siboniso
The time for apologies are over, action is now required to resolve the matter.
I am tired of the excuses, cause if I have one more contractor on behalf of Metro Fibre just come to my premises without a phone call or appointment to just take a photo of the Metro Fibre box with the PON light flashing I am going to loose my mind.
I will definitely be logging a formal complaint with the ISPA
The time for apologies are over, action is now required to resolve the matter.
I am tired of the excuses, cause if I have one more contractor on behalf of Metro Fibre just come to my premises without a phone call or appointment to just take a photo of the Metro Fibre box with the PON light flashing I am going to loose my mind.
I will definitely be logging a formal complaint with the ISPA
CH
Christopher H's update26 Mar 2023, 10:11
Reviewer Update
Good day Siboniso
The time for apologies are over, action is now required to resolve the matter.
I am tired of the excuses, cause if I have one more contractor on behalf of Metro Fibre just come to my premises without a phone call or appointment to just take a photo of the Metro Fibre box with the PON light flashing I am going to loose my mind.
I will definitely be logging a formal complaint with the ISPA
The time for apologies are over, action is now required to resolve the matter.
I am tired of the excuses, cause if I have one more contractor on behalf of Metro Fibre just come to my premises without a phone call or appointment to just take a photo of the Metro Fibre box with the PON light flashing I am going to loose my mind.
I will definitely be logging a formal complaint with the ISPA
CH
Christopher H's updateReviewer Update
28 Mar 2023, 19:17Siboniso it has been 2 days after your initial response yet again I find myself commenting back here on a matter that really should of been resolved weeks ago.
I had yet another tech come to my premises today yet with no resolution, for anyone else reading this please I encourage you NOT to go with MetroFibre has they are incapable in resolving issues and not keeping customers up to date.
I had yet another tech come to my premises today yet with no resolution, for anyone else reading this please I encourage you NOT to go with MetroFibre has they are incapable in resolving issues and not keeping customers up to date.
CH
Christopher H's update28 Mar 2023, 19:17
Reviewer Update
Siboniso it has been 2 days after your initial response yet again I find myself commenting back here on a matter that really should of been resolved weeks ago.
I had yet another tech come to my premises today yet with no resolution, for anyone else reading this please I encourage you NOT to go with MetroFibre has they are incapable in resolving issues and not keeping customers up to date.
I had yet another tech come to my premises today yet with no resolution, for anyone else reading this please I encourage you NOT to go with MetroFibre has they are incapable in resolving issues and not keeping customers up to date.