Useless Metrofibre
Every month I have to phone them aa I get disconnected even though my account is paid. Im off again phoned them was told to hold then call was dropped. Or you get a robot and my account nr is correct but its the same as on my statement.
Metrifibre can come and collect their router Im cancelling as this ia every months issue. ***********, useless service provider
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
02 Mar 2026, 10:08Dear Mariska,
Your experience is concerning to read.
Being disconnected despite payment reflecting on your account — especially if this has occurred repeatedly — is understandably frustrating. In addition, dropped calls and difficulty navigating automated verification only add to that frustration.
Your account is being reviewed to determine why these recurring disconnections are taking place despite payments being made, and why resolution was not achieved when you contacted support. This matter will be escalated to ensure a permanent fix is implemented rather than a temporary reconnection.
A team member will contact you directly with clear feedback and next steps. We value the opportunity to resolve this properly and address the root cause of the repeated interruptions.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your experience is concerning to read.
Being disconnected despite payment reflecting on your account — especially if this has occurred repeatedly — is understandably frustrating. In addition, dropped calls and difficulty navigating automated verification only add to that frustration.
Your account is being reviewed to determine why these recurring disconnections are taking place despite payments being made, and why resolution was not achieved when you contacted support. This matter will be escalated to ensure a permanent fix is implemented rather than a temporary reconnection.
A team member will contact you directly with clear feedback and next steps. We value the opportunity to resolve this properly and address the root cause of the repeated interruptions.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Mar 2026, 10:08
Official
Dear Mariska,
Your experience is concerning to read.
Being disconnected despite payment reflecting on your account — especially if this has occurred repeatedly — is understandably frustrating. In addition, dropped calls and difficulty navigating automated verification only add to that frustration.
Your account is being reviewed to determine why these recurring disconnections are taking place despite payments being made, and why resolution was not achieved when you contacted support. This matter will be escalated to ensure a permanent fix is implemented rather than a temporary reconnection.
A team member will contact you directly with clear feedback and next steps. We value the opportunity to resolve this properly and address the root cause of the repeated interruptions.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your experience is concerning to read.
Being disconnected despite payment reflecting on your account — especially if this has occurred repeatedly — is understandably frustrating. In addition, dropped calls and difficulty navigating automated verification only add to that frustration.
Your account is being reviewed to determine why these recurring disconnections are taking place despite payments being made, and why resolution was not achieved when you contacted support. This matter will be escalated to ensure a permanent fix is implemented rather than a temporary reconnection.
A team member will contact you directly with clear feedback and next steps. We value the opportunity to resolve this properly and address the root cause of the repeated interruptions.
Best regards,
Marilize
MetroFibre Complaints & Escalations
's updateReviewer Update
02 Mar 2026, 10:46Ive phoned 40 times already this morning and its still not sorted🤬🤬
's update02 Mar 2026, 10:46
Reviewer Update
Ive phoned 40 times already this morning and its still not sorted🤬🤬
MetroFibre Networx's replyOfficial
02 Mar 2026, 14:10Dear Mariska,
Thank you for your patience and cooperation while we worked to investigate and address your concerns.
We understand that you have made numerous attempts to reach us, and we appreciate the time and effort you have taken to follow up on this matter. Your query has been attended to, and we remain committed to ensuring it is fully resolved.
Should you require any further assistance, please do not hesitate to respond directly to your existing finance ticket so that we can continue assisting you without delay.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation while we worked to investigate and address your concerns.
We understand that you have made numerous attempts to reach us, and we appreciate the time and effort you have taken to follow up on this matter. Your query has been attended to, and we remain committed to ensuring it is fully resolved.
Should you require any further assistance, please do not hesitate to respond directly to your existing finance ticket so that we can continue assisting you without delay.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Mar 2026, 14:10
Official
Dear Mariska,
Thank you for your patience and cooperation while we worked to investigate and address your concerns.
We understand that you have made numerous attempts to reach us, and we appreciate the time and effort you have taken to follow up on this matter. Your query has been attended to, and we remain committed to ensuring it is fully resolved.
Should you require any further assistance, please do not hesitate to respond directly to your existing finance ticket so that we can continue assisting you without delay.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation while we worked to investigate and address your concerns.
We understand that you have made numerous attempts to reach us, and we appreciate the time and effort you have taken to follow up on this matter. Your query has been attended to, and we remain committed to ensuring it is fully resolved.
Should you require any further assistance, please do not hesitate to respond directly to your existing finance ticket so that we can continue assisting you without delay.
Best regards,
Marilize
MetroFibre Complaints & Escalations