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quentin L
1 reviews | Active since Feb 2019
14 Mar 2025, 11:11
Useless Metro fiber
Still waiting for our credit been 2 months now 10 days credit they approved us for 2
Helpful (0)
Replies (18)0
Replies (18)
MetroFibre Networx's replyOfficial
14 Mar 2025, 11:58Dear Amy lee Law,
Thank you for reaching out and bringing this matter to our attention. We understand the frustration of waiting for your credit, and we want to assure you that we’ve escalated your case to the relevant department for immediate attention.
We are actively working to resolve the issue and ensure that your approved credit is processed without further delay. Please rest assured that we are prioritizing this and will provide you with an update as soon as we have more information.
Thank you for your patience, and should you have any further questions or concerns in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this matter to our attention. We understand the frustration of waiting for your credit, and we want to assure you that we’ve escalated your case to the relevant department for immediate attention.
We are actively working to resolve the issue and ensure that your approved credit is processed without further delay. Please rest assured that we are prioritizing this and will provide you with an update as soon as we have more information.
Thank you for your patience, and should you have any further questions or concerns in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Mar 2025, 11:58
Official
Dear Amy lee Law,
Thank you for reaching out and bringing this matter to our attention. We understand the frustration of waiting for your credit, and we want to assure you that we’ve escalated your case to the relevant department for immediate attention.
We are actively working to resolve the issue and ensure that your approved credit is processed without further delay. Please rest assured that we are prioritizing this and will provide you with an update as soon as we have more information.
Thank you for your patience, and should you have any further questions or concerns in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this matter to our attention. We understand the frustration of waiting for your credit, and we want to assure you that we’ve escalated your case to the relevant department for immediate attention.
We are actively working to resolve the issue and ensure that your approved credit is processed without further delay. Please rest assured that we are prioritizing this and will provide you with an update as soon as we have more information.
Thank you for your patience, and should you have any further questions or concerns in the meantime, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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quentin L's updateReviewer Update
14 Mar 2025, 12:05Please take note this is a copy and paste message as every reply from you has been the same wording for the last 2 months of this is not resolved latest Monday we will be going to the police station to open a case of ***** I am now done with you excuse and dragging feet
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quentin L's update14 Mar 2025, 12:05
Reviewer Update
Please take note this is a copy and paste message as every reply from you has been the same wording for the last 2 months of this is not resolved latest Monday we will be going to the police station to open a case of ***** I am now done with you excuse and dragging feet
MetroFibre Networx's replyOfficial
14 Mar 2025, 12:23 It has been escalated, and our management team is working on it.
MetroFibre Networx's reply14 Mar 2025, 12:23
Official
It has been escalated, and our management team is working on it.
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quentin L's updateReviewer Update
14 Mar 2025, 12:24Was told that last week too
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quentin L's update14 Mar 2025, 12:24
Reviewer Update
Was told that last week too
MetroFibre Networx's replyOfficial
14 Mar 2025, 12:35 It has been escalated, and our management team is working on it.
MetroFibre Networx's reply14 Mar 2025, 12:35
Official
It has been escalated, and our management team is working on it.
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quentin L's updateReviewer Update
14 Mar 2025, 12:45Like I said you until end of business on Monday after that I open a case
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quentin L's update14 Mar 2025, 12:45
Reviewer Update
Like I said you until end of business on Monday after that I open a case
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quentin L's updateReviewer Update
18 Mar 2025, 11:09So we now Tuesday still no manager has sorted anything out this is how they operate tell you it has been escalated but it hasnt
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quentin L's update18 Mar 2025, 11:09
Reviewer Update
So we now Tuesday still no manager has sorted anything out this is how they operate tell you it has been escalated but it hasnt
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quentin L's updateReviewer Update
18 Mar 2025, 12:00Oh I must also add everyone I write a review my internet starts dropping and it slows down and they think I'm not going to notice it's them after each complaint
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quentin L's update18 Mar 2025, 12:00
Reviewer Update
Oh I must also add everyone I write a review my internet starts dropping and it slows down and they think I'm not going to notice it's them after each complaint
MetroFibre Networx's replyOfficial
18 Mar 2025, 12:07Thank you for bringing this to our attention. We have rebooted your connection on our end, and we kindly ask that you monitor the service over the next few hours. If the issue persists or if you notice any further problems, please don’t hesitate to let us know, and we will investigate further.We understand your frustration, and we want to ensure that you have a smooth and reliable connection. Your feedback is important to us, and we’re here to help resolve any issues you encounter.Looking forward to hearing from you.
MetroFibre Networx's reply18 Mar 2025, 12:07
Official
Thank you for bringing this to our attention. We have rebooted your connection on our end, and we kindly ask that you monitor the service over the next few hours. If the issue persists or if you notice any further problems, please don’t hesitate to let us know, and we will investigate further.We understand your frustration, and we want to ensure that you have a smooth and reliable connection. Your feedback is important to us, and we’re here to help resolve any issues you encounter.Looking forward to hearing from you.
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quentin L's updateReviewer Update
18 Mar 2025, 12:08Still waiting for you to resolve my credit issue
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quentin L's update18 Mar 2025, 12:08
Reviewer Update
Still waiting for you to resolve my credit issue
MetroFibre Networx's replyOfficial
18 Mar 2025, 12:17 It is with our Accounts department and is awaiting approval.
MetroFibre Networx's reply18 Mar 2025, 12:17
Official
It is with our Accounts department and is awaiting approval.
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quentin L's updateReviewer Update
18 Mar 2025, 12:18Since the 14th
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quentin L's update18 Mar 2025, 12:18
Reviewer Update
Since the 14th
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quentin L's updateReviewer Update
23 Mar 2025, 20:38So the latest we have no internet account problem still not resolved no accounts manager has bothered to call us and now we have no internet
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quentin L's update23 Mar 2025, 20:38
Reviewer Update
So the latest we have no internet account problem still not resolved no accounts manager has bothered to call us and now we have no internet
MetroFibre Networx's replyOfficial
24 Mar 2025, 12:58Dear Quentin,
Thank you for reaching out. We can confirm that your credit note request has been investigated, and the amount to be credited has been raised with our finance team for processing.
Additionally, we have escalated your connectivity concerns to the relevant team for further assistance and resolution under fault ticket 659419.
We appreciate your patience in this regard.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out. We can confirm that your credit note request has been investigated, and the amount to be credited has been raised with our finance team for processing.
Additionally, we have escalated your connectivity concerns to the relevant team for further assistance and resolution under fault ticket 659419.
We appreciate your patience in this regard.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2025, 12:58
Official
Dear Quentin,
Thank you for reaching out. We can confirm that your credit note request has been investigated, and the amount to be credited has been raised with our finance team for processing.
Additionally, we have escalated your connectivity concerns to the relevant team for further assistance and resolution under fault ticket 659419.
We appreciate your patience in this regard.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out. We can confirm that your credit note request has been investigated, and the amount to be credited has been raised with our finance team for processing.
Additionally, we have escalated your connectivity concerns to the relevant team for further assistance and resolution under fault ticket 659419.
We appreciate your patience in this regard.
Best regards,
Marilize
MetroFibre Complaints & Escalations
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quentin L's updateReviewer Update
24 Mar 2025, 13:24Please read previous replies from your department this has been escalated to finance department for over 2 months either you have the most useless employee at finance department that has all the time in the world or they do not care about customer satisfaction either way you fail
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quentin L's update24 Mar 2025, 13:24
Reviewer Update
Please read previous replies from your department this has been escalated to finance department for over 2 months either you have the most useless employee at finance department that has all the time in the world or they do not care about customer satisfaction either way you fail
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quentin L's updateReviewer Update
24 Mar 2025, 14:19Please also explain why I am paying for a 250meg line but the highest in speed test I get is85
Currently it's running at 17 but you charging me. For 250
Currently it's running at 17 but you charging me. For 250
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quentin L's update24 Mar 2025, 14:19
Reviewer Update
Please also explain why I am paying for a 250meg line but the highest in speed test I get is85
Currently it's running at 17 but you charging me. For 250
Currently it's running at 17 but you charging me. For 250
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quentin L's updateReviewer Update
26 Mar 2025, 12:32And guess what no internet AGAIN this has become such a joke now my next stop will be the consumer council
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quentin L's update26 Mar 2025, 12:32
Reviewer Update
And guess what no internet AGAIN this has become such a joke now my next stop will be the consumer council
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quentin L's updateReviewer Update
14 Apr 2025, 15:16So guess what been disconnected AGAIN suprise suprise account still not right we got a credit for 2 days because instead of the 13 days as that when it was installed account still not right we made full payment again for a 250mg line we still not reconnected and from day 1 the highest speed we seen is 58meg line so we are paying for what we not getting
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quentin L's update14 Apr 2025, 15:16
Reviewer Update
So guess what been disconnected AGAIN suprise suprise account still not right we got a credit for 2 days because instead of the 13 days as that when it was installed account still not right we made full payment again for a 250mg line we still not reconnected and from day 1 the highest speed we seen is 58meg line so we are paying for what we not getting