TK
Tristan K
1 reviews | Active since Dec 2022
09 Dec 2022, 16:33
Useless low IQ support - terribly slow
It’s impressive how *********** MetroFibre support is, it’s like basic English and numbers are barely understandable. Clearly no requirements when being hired there, shocking service, extremely poor communication and uselessly slow to perform any tasks!! No internet for almost 10 days and they are still twiddling their thumbs.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
09 Dec 2022, 17:03Good Day Tristan
We trust you are well.
Thank you for taking my call.
We would like to apologise for the experience you have received so far, we will ensure that your query is resolved.
As per our conversation, I will provide you with feedback on your e-mail address with regards to the installation.
Kind Regards,
Siboniso Sibisi
Metrofibre
We trust you are well.
Thank you for taking my call.
We would like to apologise for the experience you have received so far, we will ensure that your query is resolved.
As per our conversation, I will provide you with feedback on your e-mail address with regards to the installation.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply09 Dec 2022, 17:03
Official
Good Day Tristan
We trust you are well.
Thank you for taking my call.
We would like to apologise for the experience you have received so far, we will ensure that your query is resolved.
As per our conversation, I will provide you with feedback on your e-mail address with regards to the installation.
Kind Regards,
Siboniso Sibisi
Metrofibre
We trust you are well.
Thank you for taking my call.
We would like to apologise for the experience you have received so far, we will ensure that your query is resolved.
As per our conversation, I will provide you with feedback on your e-mail address with regards to the installation.
Kind Regards,
Siboniso Sibisi
Metrofibre
TK
Tristan K's updateReviewer Update
12 Dec 2022, 09:16Hi Siboniso,
It saddens me that having to post a review like this. I waited on 15+ minute calls, only for them to get dropped by a consultant, it honestly felt like I was speaking in a different language as well because there was no comprehension of what I was saying. The saddest part is that it took this review for some action to happen, whatever you did clearly worked as I got a call first thing this morning to arrange the technical team to come out. Thank you for your efforts.
Kind Regards,
Tristan
It saddens me that having to post a review like this. I waited on 15+ minute calls, only for them to get dropped by a consultant, it honestly felt like I was speaking in a different language as well because there was no comprehension of what I was saying. The saddest part is that it took this review for some action to happen, whatever you did clearly worked as I got a call first thing this morning to arrange the technical team to come out. Thank you for your efforts.
Kind Regards,
Tristan
TK
Tristan K's update12 Dec 2022, 09:16
Reviewer Update
Hi Siboniso,
It saddens me that having to post a review like this. I waited on 15+ minute calls, only for them to get dropped by a consultant, it honestly felt like I was speaking in a different language as well because there was no comprehension of what I was saying. The saddest part is that it took this review for some action to happen, whatever you did clearly worked as I got a call first thing this morning to arrange the technical team to come out. Thank you for your efforts.
Kind Regards,
Tristan
It saddens me that having to post a review like this. I waited on 15+ minute calls, only for them to get dropped by a consultant, it honestly felt like I was speaking in a different language as well because there was no comprehension of what I was saying. The saddest part is that it took this review for some action to happen, whatever you did clearly worked as I got a call first thing this morning to arrange the technical team to come out. Thank you for your efforts.
Kind Regards,
Tristan
MetroFibre Networx's replyOfficial
12 Dec 2022, 11:00Good Day Tristan
We trust you are well.
Thank you for letting us know. We will follow up until your query has been resolved.
We will keep you updated on the progress.
Kind Regards,
Siboniso Sibisi
Metrofibre
We trust you are well.
Thank you for letting us know. We will follow up until your query has been resolved.
We will keep you updated on the progress.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply12 Dec 2022, 11:00
Official
Good Day Tristan
We trust you are well.
Thank you for letting us know. We will follow up until your query has been resolved.
We will keep you updated on the progress.
Kind Regards,
Siboniso Sibisi
Metrofibre
We trust you are well.
Thank you for letting us know. We will follow up until your query has been resolved.
We will keep you updated on the progress.
Kind Regards,
Siboniso Sibisi
Metrofibre