1 reviews | Active since Apr 2022
Useless ISP ever
The most useless ISP. My account keeps getting suspended for no valid reason. Every single time, I have to call your support team, explain the same issue, and only then is the account restored — just for it to be suspended again about an hour later. This has happened repeatedly.
This situation is exhausting and infuriating. I am tired of wasting my time calling in, explaining myself, and getting false assurances that the issue is “resolved” when it clearly is not. Their service disruption has affected my daily activities and productivity. At this point, I have lost all confidence in your ability to manage a simple customer account properly.
I am genuinely sick and tired of this experience.I would not recommend MetroFibre as an ISP to anyone.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the repeated inconvenience and frustration you have experienced.
We confirm that we have requested our Finance department to urgently investigate the recurring account suspensions and to provide feedback as a matter of priority. We understand how disruptive this has been to your daily activities and productivity, and we acknowledge that this is not the level of service we strive to provide.
Your concerns have been noted, and we are actively following up internally to ensure that the root cause is identified and addressed to prevent any further unnecessary interruptions to your service. You will be contacted once feedback has been received from the Finance team.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the repeated inconvenience and frustration you have experienced.
We confirm that we have requested our Finance department to urgently investigate the recurring account suspensions and to provide feedback as a matter of priority. We understand how disruptive this has been to your daily activities and productivity, and we acknowledge that this is not the level of service we strive to provide.
Your concerns have been noted, and we are actively following up internally to ensure that the root cause is identified and addressed to prevent any further unnecessary interruptions to your service. You will be contacted once feedback has been received from the Finance team.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The Finance department is currently investigating your account and they will assist you and provide feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The Finance department is currently investigating your account and they will assist you and provide feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations