MN
Martin N
1 reviews | Active since Mar 2020
23 Mar 2025, 18:31
Useless ISP
The worst support team ever... it's been 2 weeks now, I have weak wifi connection. I work from home, I cannot even make teams meeting video call, even whats app call does not go thru, always say connecting.
I have logged multiple tickets, no one ever called back to try and resolve them matter, everything is on email of which they respond once every second day.
this means you must pay Metro fibre and still buy data for your work and social media connections and buy at leat R500 airtime to call their call centre... yet on top of that, I have been informed that my subscription will be going up as of 1st of April... I dont even know what I am paying for
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MetroFibre Networx's replyOfficial
24 Mar 2025, 10:31Dear Martin,
Thank you for bringing your concerns to our attention and for taking my call to discuss them further. As discussed, we can confirm that your physical fibre link has been restored following the network maintenance that took place in your area.
Your fault ticket 656739 remains open and is in progress with our WiFi & LAN team, who are actively working to investigate and address any persisting connectivity issues. We will continue to monitor the situation and provide updates as we work towards a full resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for taking my call to discuss them further. As discussed, we can confirm that your physical fibre link has been restored following the network maintenance that took place in your area.
Your fault ticket 656739 remains open and is in progress with our WiFi & LAN team, who are actively working to investigate and address any persisting connectivity issues. We will continue to monitor the situation and provide updates as we work towards a full resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2025, 10:31
Official
Dear Martin,
Thank you for bringing your concerns to our attention and for taking my call to discuss them further. As discussed, we can confirm that your physical fibre link has been restored following the network maintenance that took place in your area.
Your fault ticket 656739 remains open and is in progress with our WiFi & LAN team, who are actively working to investigate and address any persisting connectivity issues. We will continue to monitor the situation and provide updates as we work towards a full resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for taking my call to discuss them further. As discussed, we can confirm that your physical fibre link has been restored following the network maintenance that took place in your area.
Your fault ticket 656739 remains open and is in progress with our WiFi & LAN team, who are actively working to investigate and address any persisting connectivity issues. We will continue to monitor the situation and provide updates as we work towards a full resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations